Document Intelligence do not populate target table mapped fields

Hiago Sales · ‎03-02-2023

Hi everyone. I'm new to this world of Automation Engine and I'm trying to put on practice the Document Intelligence Tool.

I followed the guide presented on this video

Everything was configured as showed on the video, including a related table (with key groups).

My problem is that when I insert a record, all the process looks executing fine (including the processing of document and extraction of data). But, after the Document Task is marked as done, the data extracted is not being set in the target table. The fields keep on blank. The Flows are completed successfully, with the correct reference records.

Could you please help me on this case?

Thank you.

Loic1 · ‎03-02-2023

Hello @Hiago Sales,

It seems that your Flows are running fine and Document Intelligence is configured correctly.

It would be good to double-check that the table you are trying to write to has the correct permissions and that the Flows run as a System User.

That being, I also want to mention that Document Intelligence only supports French and English as specified here: https://docs.servicenow.com/bundle/utah-intelligent-experiences/page/administer/document-intelligenc...

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RenukaV_Extprz · ‎02-20-2024

Hello All,

I have create "table" field in docIntel, but the record is not getting created in table.
There are two tables - "Underwriting Applications" (x_exter_justwork_0_underwriting_application) in which the extracted values need to be populated and "UWA Addresses" (x_exter_justwork_0_uwa_addresses) table for which I have created a reference field UWA Number

I have checked the table permissions and also the flow runs as system user, however the record for addresses are not getting created in UWA Addresses table.

The record is getting created in Underwriting Applications table but the record in UWA addresses is not .

Can you help me where I am going wrong?
Enclosed screenshots for your references