Document Intelligence Problem

[VT1308]

Hi all!
I'm currently trying to use Document Intelligence on a demo instance. After setting up a Use case, defining the fields (keys) and creating a document task with attachments the OCR + AI should take over and start extracting the required fields in the document. Somehow the document intelligence tool is not working as shown and explained according to the ServiceNow Documentation.

I've tried several attempts but I can't figure out where the problem comes from. The Error Message in Document Task only shows: "Failed to process the task."

Thanks a lot for your help!

BR
Vinh

[Loic1]

This is the behavior of an instance that fails to connect to the ML servers.

After investigation, the "sharedservice.worker" user was not Active, which was causing the issue.

To find out, we looked at the ml_solution list and open the solution that failed, opened the "Show training progress" related link to get more details about this issue.

Please mark this question as resolved to help other users.

Thanks!

[kiruthika1]

Hi Loic1,

I had the same issue with Demo instance. After I set the system property as mentioned above, Document task got processed and the values are extracted. I have enabled the straight through process for automation. But in my case, I have an Invoice with One line items. Once I created an invoice with attachment, it got processed and extracted the value in the invoice record. But instead of creating one Invoice line record under the invoice it is creating 3 records. Creating 2 duplicate invoice line record.  What should I do to solve this issue.