I am attempting to create a Similarity Definition in ServiceNow that gathers group names from catalog item variables. I've got it mostly working except the group names which follow a pattern of 'PREFIX_SN_NAME' are being deconstructed into 'PREFIX', ...
Hi All, Good Day.Need help in understanding AI capabilities to explore plugin and API requirements, and enhance the existing Agent Assist feature to leverage AI-driven functionalities.It will be really helpful if anyone can assist with this query. T...
I would like to update search on ESC portal to remove inactive profiles so that Now assist generates synthesized and meaningful results.
I need to create a new invoice record whenever an inbound email comes in with attachment and need to extract the values from the attachment using document intelligence and map the values to the invoice record.Currently I have created an inbound email...
Has anyone written any best practices for their content writing teams to help optimize AI Search? I have found these two great articles from ServiceNow but I was wondering if anyone has learned anything since their implementation and written bespoke ...
in the "Recommended for you" everyone is seeing the same results on the widget because its pointing to employee profile; and we use the HR profile table In the "recommended for you" widget on the Portal, The similarity model used seems to be using th...
Hi Everyone I'm new to ServiceNow and I want to learn Now Assist and integrate with incident, change and request management also want to learn ai workflow and ai agents in ServiceNow if someone know a good course or academy on it please let me know.
Hi All,I have configured PI classification solution for assignment group. It is showing AI/ML prediction under assignment group field in the SOW. What are the next steps? Do I create a recommendation now for it to recommend the group in the field? Al...
Unable to created a new AI Agent instructions in AI Agent Studio, as the versions sections is greyed out. I am in same scope as the AI agent.
I have uploaded several documents (external content) to an indexed-source using the external-content-ingestion API, and, as required, the corresponding search-source has been properly associated. This search source has then been linked to a virtual ...
I'm using a classification definition to predict the Supporting Service of all incidents newly opened via email or self-service. I'm also using a Flow to get this prediction and assign the Supporting Service for the incident accordingly. When I test ...
I am working with Service Operations Workspace (SOW) and need help configuring the global search bar behavior.Requirement:When an agent types a Configuration Item (CI) name in the SOW search bar, the search should return all related records, specific...
I have tried using a different flow to create a new document process. It did create the process but when I look at the Test Output in the Now Assist DocIntel page it stuck at setup:The flow I created for the second run: Any pointers?
Hi All, I have a service portal that is pointing to an AI search application. I have configured different sort options as part of the search application. But when I search in the portal and I get the search results page I do not see the sort option...
Hi Team,One of my clients is looking to enhance AI search in their ESC portal so that, if a catalog item is misspelled, it suggests an alternative (e.g., ‘Did you mean hardware?’). Is this something we can implement?Thank you.