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Resolved! PI Use Case Templates

Hello everyone,  I'm following an SN video training ITSM: Activate and Configure Predictive Intelligence (min 27), and they're showing some pre-designed use case templates that I don't have access to. I've installed all the plugins that seem necessar...

Isolda by Tera Expert
  • 2877 Views
  • 10 replies
  • 0 helpfuls

Resolved! Similar Open Cases

Hello, I'm trying to configure the Task Intelligence for CSM: Similar Open Cases. The model needs 10'000 record to be trained. This is very difficult to have in my situation. This needs a very huge company to have as many records for training as requ...

AI search workshop resouces

Hi, Is there any power point slides provided by ServiceNow which is useful for workshop?I have searched Now Create but I could find only PDF implementation guide.I would like to find the document to show the overview and fanctionality of AI search so...

Resolved! AI/ML indexed data in-instance or some place else

One of our customer wants to make sure they are aware where their data is being moved around (if at all) and is secure. Since they are on PRO and we were chatting about enabling AI/ML, and they asked where the AI/ML work is done for Agent Assist and ...

Sunny SN by ServiceNow Employee
  • 1276 Views
  • 3 replies
  • 3 helpfuls