AI Search for CMDB

Like knowledge search, I want to search in few specific CMDB tables using some search term provided by user in Now Assist AI Agent.I couldn't configure those CMDB tables as indexed source in AI Search because it is not supported.But I came across thi...

Need Guidance: Chat-like Interface in ServiceNow using ServiceNow AI (RAG & Vector Search)

Hi Community,I’m working on a requirement where I need to build a chat-like interface in ServiceNow.The idea is:For a particular record, a user will upload a document into ServiceNow.The AI model should be trained only on that document’s data.If the ...

Run a report on AI Search tables

I'm looking for some input. Is it possible to create reports for AI Search besides those available on the AI Search Analytics dashboard? Specifically, I'd like to be able to query AI Search using the sys_user's department and business_unit for portal...

How to configure AI Search so that it can search for Community.

First, note that my AI Search is already enabled and can search Knowledge, Case, and Catalog Requests. Below, I will share my Community-related configuration. On my portal page, I used the Search Application’s data source and added the data source I ...

What is the email for Now Learning Support

How can we make Now Assist more conversational and interactive

How can we make Now Assist more conversational and interactive? For example, when I ask a question and it returns a knowledge article summary, it doesn’t follow up to ask if the answer was helpful. Ideally, if the user indicates the answer wasn’t hel...

Predictive intelligence: Similar Resolved Incidents

The recommended actions for Similar resolved Incidents we dont want it to link to parent and we want to add close codes. I tried this by copying the subflow Copy Resolution and customizing it to the way i wanted but when i tried to test it seems it w...

Action Missing in Predictive intelligence flow

Hi All,Use Predictive Intelligence in Workflow Studio with ML actions I have followed the following doc and installed required plugins. I have created new flow for PI but inside flow i couldn't find "Predictive classification" action. I can see the a...

Unable to Search or Display Indexed Confluence Knowledge Base Articles via AI Search

Hello everyone, I’m working on enabling authorized users to search Confluence knowledge base articles through AI Search in ServiceNow. Here’s what I’ve done so far:Installed the External Content Connector (sn_ext_conn) plugin.Configured the connectio...

Model couldn’t finish training because of a configuration or network error in Task Intelligence

Hi,we want to train the model and deploy the model for Case categorization, but we couldn't able to train the model we are getting  Error like " Your model couldn’t finish training because of a configuration or network error. Review the training setu...