Generative AI Use cases

[Sandeep Kumar13]

Hi All,

Please anyone help me to get Generative AI use cases with documentation.

What we can achieve with GEN AI in ServiceNow?

Thanks in Advance.

[Ravi Chandra_K]

Hello @Sandeep Kumar13 

Greetings!

There's no official document. You can refer below links:

Technology: A Journey of Innovation and Progress

https://www.linkedin.com/pulse/technology-journey-innovation-progress-sai-narayan-balasubramanian?ut...

https://www.servicenow.com/community/in-other-news/servicenow-and-generative-ai/ba-p/2579347

https://www.servicenow.com/blogs/2023/unleash-possibilities-generative-ai.html

Please hit the thumb and Mark as correct if it helped!

Kind Regards,

Ravi Chandra

[Rahul Talreja]

Hi @Sandeep Kumar13 ,
Sharing some of the links I referred for the same enquiry.
(Note: I will keep updating this answer with more stuff I get!!)
1) Unleash the Possibilities of Generative AI - ServiceNow Blog
2) ServiceNow and Generative AI - ServiceNow Community
3) May 16 2023 - Creator Workflows - ServiceNow Generative AI (Text to Code, Text to Flow, Text to App)...

[Raghu Ram Y · Accepted solution]

Hi @Sandeep Kumar13 

You can try the below idea..

Implement a chatbot or virtual agent in ServiceNow using generative AI to handle user inquiries, automate common service desk tasks, and provide instant support.

Please mark my answer as both HELPFUL and CORRECT , if it helps

Regards,

Raghu.