Genius results not appearing for users but they are for me

Lisa22
Tera Contributor

‎06-29-2022 12:49 AM

Could anybody offer any suggestions or help me troubleshoot why my AI Genius results are appearing for me but not for any other user?  I am an Admin if that makes any difference to them appearing.

Lisa

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Loic1
ServiceNow Employee
ServiceNow Employee

‎06-29-2022 01:19 PM

Hello Lisa,

To troubleshoot, I would recommend using the 'Search as' feature on the Search Preview, per documentation: "Use this control to see how content security affects search query results for specific user accounts."

Access the Search Preview by navigating AI Search > Preview > Search Preview. Search Preview is available as part of the Advanced AI Search Management Tools plugin.

Docs: https://docs.servicenow.com/csh?version=latest&topicname=ai-search-preview

If this resolves your issue, mark this answer as Correct.

Lisa22
Tera Contributor

‎07-06-2022 01:19 AM

I have found that the issue is that our facilities catalogue items are in the sc_cat_item_producer table as they are record producers.  

When I try to create an index for this table, the table isn't found.

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Loic1
ServiceNow Employee
ServiceNow Employee

‎07-06-2022 11:41 AM

The sc_cat_item_producer table should appear in the list of child tables for the Indexed Sources "Catalog Item Table."

You can view the child tables from AI Search Index > Indexed Sources then open Catalog Item Table.

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StefanoZ
Mega Sage

‎09-04-2023 08:00 AM

I have the same issue but with KB Article of class FAQ.

Genius Results appears only for admin users

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