Genius results not appearing for users but they are for me

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-29-2022 12:49 AM
Could anybody offer any suggestions or help me troubleshoot why my AI Genius results are appearing for me but not for any other user? I am an Admin if that makes any difference to them appearing.
Lisa
- Labels:
-
AI Search
-
ai-intelligence-

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-29-2022 01:19 PM
Hello Lisa,
To troubleshoot, I would recommend using the 'Search as' feature on the Search Preview, per documentation: "Use this control to see how content security affects search query results for specific user accounts."
Access the Search Preview by navigating AI Search > Preview > Search Preview. Search Preview is available as part of the Advanced AI Search Management Tools plugin.
Docs: https://docs.servicenow.com/csh?version=latest&topicname=ai-search-preview
If this resolves your issue, mark this answer as Correct.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-06-2022 01:19 AM
I have found that the issue is that our facilities catalogue items are in the sc_cat_item_producer table as they are record producers.
When I try to create an index for this table, the table isn't found.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-06-2022 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-04-2023 08:00 AM
I have the same issue but with KB Article of class FAQ.
Genius Results appears only for admin users