Genius Results Q&A enablement

[Kass3m]

in AI search, Genius result search configuration, Once we have enabled the triggers for Q&A. 

is there further configuration needed?

How would we test it? and how would it show in the search experience?

[Casey4]

I am intersted in this too

[Tricia Cornish]

@Kass3m  - 
There's a store app, Advanced AI Search Management Tools, has a testing feature: Search Preview
https://store.servicenow.com/sn_appstore_store.do#!/store/application/3f115144c33310109f1ed23d2840dd...

Search Preview retrieves the content results so you don't have to test through the experience (portal, VA, global search) . If you look at the right panel, you'll see how AIS surfaced the results and why - click through each icon to see stop words, or try search as another user. 
You test by the Search Profile. 

If your results don't appear in your experience (you don't get the same results when you try it in the portal), check your Search Application configuration, which controls sorting, sequencing, faces, # of Genius results and regular results. 

Hope that helps! 

[Kass3m]

@Tricia Cornish we already have the search preview: its just that we are not seeing the Q&A genius results for KA articles when they are enabled?

Is there a trigger for each article we have to define or enable?

[Tricia Cornish]

Genius results are high-confidence scores and results, so the stop words and synoynyms in the right surface how the result is found. There is no trigger, relevancy score is a big driver so you'll want to look at how recent, popular, and rated your articles are as well as the words used to find the source.