How to show Q&A Genius Result answer card in portal and virtual agent

[tidert_24]

Good day devs!

Now Assist in ITSM has been enabled in the instance and all of the available skills were also activated including the Now Assist Q&A Genius Results. What are the possible reasons why the Q&A Genius Result answer card in the portal doesn't show? 

I tried to check the kb articles table to look for the "Approved for Now Assist" field but it is not available when i configure the form or the list view.

I learned about the field in this article: https://www.servicenow.com/community/now-assist-articles/under-the-hood-now-assist-in-ai-search/ta-p...

Is there anything that I have missed in the configuration? 

I appreciate any help that you will provide. Thank you in advance.

[tidert_24 · Accepted solution]

Update: 

I already solved this issue.

In the Washington DC version, the Approved for Now Assist checkbox is set to read-only. The reason the genius results card wasn't generating in the portal on our end is that a system property related to this feature (glide.ais.genius_result.enabled) was also set to false by default. I changed the value to true and unchecked the Ignore Cache checkbox to flush the cache and the portal now generates text based on the articles available.