Measure value of ServiceNow Virtual Agent
Hello, any recommendations of indicators (measures) to measure the effectiveness and value of ServiceNow Virtual Agent(Bot)?Thanks,
Forum Posts
Configure AI search Genius result EVAM template to show button
Do we need to create EVAM template to show AI search Genius result in Service Portal? Or it is tied to a genius result by itself?If yes, then how can we configure the AI search genius result EVAM template to show cards like Genius Search result in th...
Are there any Task Intelligence gotcha?
I am working on implementing Task Intelligence and curious if anyone out there is using it and came across a got ya moment?Just trying to cover all bases since it is hard to test every possible scenario.
Stopwords dictionary bahaviour
Hello everyone!We are currently facing the following problem in our AI Search behavior: the usual stopwords contained in our English stop word dictionary are being filtered out from the compound words: for example "my" would be filtered out from the ...
Cannot get incident predictions in Service Operations Workspace (Task intelligence for ITSM)
Hi everyone, I'm experiencing an issue with configuring additional fields in recommended actions for Task Intelligence ITSM. Does anyone know how to resolve this? I referred to the article to configure 2 additional fields called "Symptom Category" an...
Resolved! Anonymize the userid match to search query
Hello community. We have some concerns regarding the anonymization of data collected from the AI Search queries. In the table sys_search_event it is possible to match the userid with a specific query.From Advanced AI Search Management Tools we get a ...
DocIntel Stuck in loading screen
Hello, I've been setting up a new use case for invoice records and at begining it all worked well. But since a couple days for some reason when I try to use a document task to check the learning in "open in document intelligence" it gets stucked in a...
Table used by GenAI to Summarize chat interaction
Hi everyone, I'm looking for a table used by GenAI to Summarize a chat interaction within Virtual Agent. I cannot find it in any tool documentation, can anyone help? Thanks in advance!
Resolved! How to skip Predictive Intelligence for incidents created via Inbound Actions
Hello experts, I am getting my feet wet using Predictive Intelligence. We currently have a set of scripted Inbound Actions that set Category values for our incidents created via email. However, since we enabled Predictive Intelligence, the values are...
Cannot create flow using Now Assist
Hi Community, We've recently purchased Now Assist for Creator and are testing flow generation but when we try any sample test it fails straight away. Under the what would you like it to do we added:Create an SLA flow that waits for 50% of the SLA to ...
Document Intelligence
As I am trying to extract the data through the inbound action the machine is able to detect the field value but if I dont review the fields the values does not get populated to the target table and after only reviewing the fields the values are filli...
Anonymize Advanced AI Search Analytics
Hi, is there an easy way to anonymize the user column on the system table 'sys_search_event'?Maybe through a system property?Would it be possible to exclude the user name from being collected in the first place? My customer likes the 'Advanced AI Sea...
Resolved! PI Model is not trained in PDI showing ML solution state 'Configuration OR Network Error'
Hello ,When I try to train a classification PI model in PDI, the model does not train. ML solution state is 'Configuration OR Network Error'.What can I do to resolve this issue? Thanks in advanced!
Resolved! Now assist HRSD
Hi everyone, I've been testing the functionality that Propose Now offers for HRSD. However, I'm noticing some discrepancies compared to the tutorials.Specifically, in the tutorials, the functionality summarizes recordings and includes the actions tak...
How to disable search suggestion in AI Search bar?
Hello Community!Good day. I'd like to ask if you know how to disable search suggestions showing when you typed in the search bar. The search bar is located in the global header menu in the taxonomy page. We wanted to disable it because when you click...
