Table used by GenAI to Summarize chat interaction
Hi everyone, I'm looking for a table used by GenAI to Summarize a chat interaction within Virtual Agent. I cannot find it in any tool documentation, can anyone help? Thanks in advance!
Forum Posts
Resolved! How to skip Predictive Intelligence for incidents created via Inbound Actions
Hello experts, I am getting my feet wet using Predictive Intelligence. We currently have a set of scripted Inbound Actions that set Category values for our incidents created via email. However, since we enabled Predictive Intelligence, the values are...
Cannot create flow using Now Assist
Hi Community, We've recently purchased Now Assist for Creator and are testing flow generation but when we try any sample test it fails straight away. Under the what would you like it to do we added:Create an SLA flow that waits for 50% of the SLA to ...
Document Intelligence
As I am trying to extract the data through the inbound action the machine is able to detect the field value but if I dont review the fields the values does not get populated to the target table and after only reviewing the fields the values are filli...
Anonymize Advanced AI Search Analytics
Hi, is there an easy way to anonymize the user column on the system table 'sys_search_event'?Maybe through a system property?Would it be possible to exclude the user name from being collected in the first place? My customer likes the 'Advanced AI Sea...
Resolved! PI Model is not trained in PDI showing ML solution state 'Configuration OR Network Error'
Hello ,When I try to train a classification PI model in PDI, the model does not train. ML solution state is 'Configuration OR Network Error'.What can I do to resolve this issue? Thanks in advanced!
Resolved! Now assist HRSD
Hi everyone, I've been testing the functionality that Propose Now offers for HRSD. However, I'm noticing some discrepancies compared to the tutorials.Specifically, in the tutorials, the functionality summarizes recordings and includes the actions tak...
How to disable search suggestion in AI Search bar?
Hello Community!Good day. I'd like to ask if you know how to disable search suggestions showing when you typed in the search bar. The search bar is located in the global header menu in the taxonomy page. We wanted to disable it because when you click...
AI Search Results Action parameters
Hi everyone, I would like to get a url parameter of the search results page and pass it from the search results page to the resulting url when clicking a search result so that this url parameter can be used for further processing on the appropriate p...
Top KB Articles to LLM
According with next description (https://www.servicenow.com/community/ai-intelligence-articles/under-the-hood-now-assist-in-ai-search/ta-p/2642915), AI search sends the top KB articles to LLM to generate an answer. The question is, the summarizatio...
ServiceNow Store logon error and the Now Assist for IT Service Management (ITSM)
When trying to install plugin (NOW Assist for ITSM) (sn_itsm_gen_ai) from ServiceNow store, following steps , I receive: ""Sorry, you can't login with this ServiceNow ID - Please make sure that your ServiceNow ID uses the same email address you cur...
How to increase max_token for Generative AI Controller (OpenAI)?
Hello Experts, How can we increase the max_token size for openAI 3.5 turbo in Generative AI Controller ?I've found a table : sys_generative_ai_model_config and set the max tokens to 4096. Still while generating content from flow designer, its only ge...
Resolved! Change Results Display for KB Articles in AI Search results
Does anyone know if there is a way to change the summary with AI Search results? The customer is looking to show the first 2500 characters of the article (like we do in Zing) instead of the phrase concerning the search term.
AI search suggested kb article redirects to actual form
Hello everyone, does anyone know how to redirect to the kb_article_view of the suggested and recently viewed article in the search bar using AI search? When I click the suggested article in the search bar it redirects to the form where you can edit t...
Training Error in Task Intelligence for CSM
Hi,we want to train the model and deploy the model for Case sentiment analysis and Case categorization, but we couldn't able to train the model we are getting training error while train the model. even we have added required roles and enabled propert...
