Hi, Is that possible for OOTB AI search to find knowledge article created using Knowledge Template?There are some OOTB Knowledge Template such as FAQ, How to and they store the data in child table and other field than article body.Then I am worried t...
Hi all,I would like to create a report to measur the usage of task intelligence recommendation usage.This is to answer:How many users used the assignment group recommended and didn't skip this recommendation I know there is OOB dashboard (attached sc...
I have 3 classification predictive intelligence models that predict category,subcategory and service type based on description and short description of a ticket. New tickets that come to incident table must be classified using these 3 models. How do ...
How to enable AI Search in Workspace?
Can anyone please explain all these modules with examples:AI search Index-indexed sourceSearch Experience-Search Sources-Search profiles- Search Applications-Global Search custom matchersThanks;)
Hi Team,i have installed the plugins related to Predictive intelligence(pi) and also i have installed pi workbench.In pi workbench, i didn't get related use cases and also I'm unable to create the use case templates as well.for predictive intelligenc...
Can anyone please explain below question with simple examples:-Scripted REST API-REST *REST API Explorer- API- Outbound*REST Message- Inbound and outbound Integration
We are running into an issue with location based AI searches; so that when a user searches for an HR form, they should get an a link to that country specific form. How do we configure AI search that the correct form shows up for each country based us...
Hi All, 1) We have a use case on the personalization based on specific user profile information like Sector, Country to present relevant search results (KB Articles) in ESC Portal.We did configure with AI Search - Search Profile - Result Improvement ...
Flow designer PI similarity spoke error: "ERR024: Failed to get solution object. Error in setting up" When using a same table ML solution which works in Agent assist recommendation (Incident to incident). Similarity spoke works to ML solutions spanni...
So Ive been learning a bit about client script and script includes. But Im running into the issue of not knowing how to write a script that pulls a data from a classification model and inputs that into the client script so it can affect the Assignmen...
Hi Team, I have a use case where I need to integrate a Generative AI controller with our existing custom tables. The goal is to enable users to query or ask questions based on the various fields within these tables. Specifically, I am looking for gui...
If a URL is embedded in a KA thats set up as a search source attached to a search profile, is Now Assist able to retrieve the URL from the document in the result or will to only retrieve the document?
We enabled AI search.When a user searches for Concur or Workday, it returns a document we created with a link to those systems. Can we just return the link instead of the document, so its one click for the end user instead of two clicks
I have requirement where my trained task intelligence model should only predict category and subcategory if the case is created through Email (i.e Channel is Email).