ITSM Now Assist Incident doesn't have the minimum number of words required for summarization yet.

xingrui
Tera Contributor

Did anyone know how to solve the messeage"This incident doesn't have the minimum number of words required for summarization yet."?

I tried to use Now Assist summarize after install Now Assist ITSM but it always show that messeage.

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4 REPLIES 4

Sandeep Rajput
Tera Patron
Tera Patron

@xingrui According to the ServiceNow docs 

 

"Now Assist can generate a summarization on cases and incidents only if the case or incident has at least 200 words in the fields that are used for the input data. The 200-word minimum optimizes the agent experience by ensuring that there’s enough information to summarize."

 

Reference: https://docs.servicenow.com/bundle/washingtondc-intelligent-experiences/page/administer/now-assist-p...

 

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Please check your input data for now assist on incident form and see if the number of words are less than 200 words.

thank you @Sandeep Rajput 

I confirmed that my incident's description and shrot_description are more than 200 words but it still show that messeage.

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Miguel Donayre
ServiceNow Employee
ServiceNow Employee

Hi, you need at least 200 WORDS in the activity stream, description, and short description combined. I would refresh and try again. If the message continues after you have more than 200 words, I suggest you open a support ticket. 

Today Now Assist on LAB not At All Working.

 

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Regards

RP