Task Intelligence ITSM - Deployed - Mointor stage

[dccairney]

Hello, 

Please can someone provide some guidance. I have reviewed a couple of articles around task intelligence which have helped me get to the stage I'm currently struggling to understand and move forward from.

I have used Task Intelligence for ITSM. Followed configuration steps and deploy the model in 'Monitor' to predict an assignment group. 

I have used Testing “Field Predictions” in Task Intelligence - ServiceNow Community which states 

Monitoring mode (Optional)

If you are satisfied with your model performance on the Assess Your Model screen, it is not required to do any further evaluation of performance; however, doing so can serve as a reinforcement around expected model performance.
Monitoring Mode runs predictions in the background without any impact to users of the platform. Prediction results will be visible on the “Monitoring” page in Task Intelligence.

No results are appearing on my Monitoring Page? 

Plus

Assessing Field-level accuracy for multi-output models in Monitoring Mode (Optional)

Task Intelligence enables customers to create a single or multiple “field prediction” models as needed, which predict multiple output fields on incident or case records. When evaluating a model with multiple output fields in monitoring mode, it can be helpful to assess the accuracy (% of correct predictions) of each field independently.

If you would like to assess the accuracy of each field after running the model in monitoring mode, follow these steps:

1. Go to the “ml_predictor_results_task” table by entering “ml_predictor_results_task.list” in the Application Navigator
2. For the Output field you are looking to assess, filter for all records with that field value in the “Predicted Output Value Name” column, for example “Predicted Output Value Name” is “product”.

There are no records being added to ml_predictor_results_task.list for my model. 

What have I missed or steps do i need to take to monitor my model?

Thanks in advance
DC
 

[dccairney]

So I figured out, I needed a recommendation action before the results started to appear within the ml_predictor_results_task.list

The issue I am facing now is when I set my Task Intelligence to "Autofill" its not changing the assignment group, its still only providing a suggestion. 

Do I need to add a rule to autofill the assignment group field with the prediction result? 

What is the 'Recommend' and 'Autofill' option changing when choosing during deployment steps?