Task Intelligence for ITSM - category and subcategory
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08-15-2024 02:04 PM
Hello,
I am trying to configure Task Intelligence for ITSM to autofill categories and subcategories for new incidents. I have walked through the setup, trained my model and deployed into the instance. I have tried to put the two fields into the output fields and set them to autofill, and then activated the recommended actions, but I have still had no luck. I have even tried to write a business rule to use a previous ml solution to autofill the two fields and have not had luck. If there is a way to configure those two fields (category and subcategory) to autofill using task intelligence please let me know.
Thank you
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08-15-2024 02:28 PM - edited 08-15-2024 02:30 PM
I was able to get category and subcategory for incidents working by following this article: Configure Additional Fields and Models in Recommen... - ServiceNow Community. Unfortunately I haven't been able to get recommendations working for Case in Service Ops workspace. Note - you will also need the "Recommended Actions for ITSM" plugin
