ITSM Now Assist Incident doesn't have the minimum number of words required for summarization yet.

[xingrui]

Did anyone know how to solve the messeage"This incident doesn't have the minimum number of words required for summarization yet."?

I tried to use Now Assist summarize after install Now Assist ITSM but it always show that messeage.

[Sandeep Rajput]

@xingrui According to the ServiceNow docs 

"Now Assist can generate a summarization on cases and incidents only if the case or incident has at least 200 words in the fields that are used for the input data. The 200-word minimum optimizes the agent experience by ensuring that there’s enough information to summarize."

Reference: https://docs.servicenow.com/bundle/washingtondc-intelligent-experiences/page/administer/now-assist-p...

Please check your input data for now assist on incident form and see if the number of words are less than 200 words.

[xingrui]

thank you @Sandeep Rajput 

I confirmed that my incident's description and shrot_description are more than 200 words but it still show that messeage.

[Miguel Donayre]

Hi, you need at least 200 WORDS in the activity stream, description, and short description combined. I would refresh and try again. If the message continues after you have more than 200 words, I suggest you open a support ticket. 

[Rahul Priyadars]

Today Now Assist on LAB not At All Working.

Regards

RP