Knowledge blocks in AI Search

LM123
Tera Contributor

‎06-26-2023 01:13 PM

Is there a way to have the knowledge article show up as a result if your search matches what is in the body of the knowledge block? Not as it's own result but the article itself.

0 Helpfuls
  • 1,592 Views
6 REPLIES 6

Shamus Mulhall
ServiceNow Employee
ServiceNow Employee

‎06-27-2023 12:48 PM

Hi @LM123 knowledge blocks are not indexed with AI Search as a result then can not be searched.

LM123
Tera Contributor

‎06-30-2023 10:56 AM

@Shamus Mulhall Is there a way to have knowledge blocks be indexed?

Shamus Mulhall
ServiceNow Employee
ServiceNow Employee

‎08-03-2023 09:47 AM

@LM123 currently AI Search does not support indexing knowledge blocks.  Adding your request to the idea portal would be valuable.  

Brian Bakker
ServiceNow Employee
ServiceNow Employee

‎11-27-2024 04:27 AM

In our AI Search November 2024 release for Xanadu Patch 3 and Washington Patch 9, we were able to fix a long standing product gap of supporting searching Knowledge Blocks. Hence, we now support indexing knowledge blocks in AI Search.