Knowledge blocks in AI Search

[LM123]

Is there a way to have the knowledge article show up as a result if your search matches what is in the body of the knowledge block? Not as it's own result but the article itself.

[Surabhi7]

Hello,

Thanks for the update, we also had this as a long pending use case to address, our instances are currently in  Washington DC P7 and Xanadu Patch 3 (we are in process of upgrading), are there any specific steps to make it work? as we do have articles where keywords are present in knowledge blocks only and not in main article and search is not showing those article in search results in both of these versions of instances. 

any product documentation to refer would be helpful.

thank you

surabhi

[Brian Bakker]

@Surabhi7 

As per the AIS Release Notes for Xanadu, to make knowledge block content searchable, please reindex all your indexed sources that include knowledge articles after the upgrade has completed. Here is the link to the AIS Release Notes for W.

Regards,

Brian