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05-07-2024 06:33 AM
Hello, any recommendations of indicators (measures) to measure the effectiveness and value of ServiceNow Virtual Agent(Bot)?
Thanks,
05-13-2024 06:48 AM - edited 05-13-2024 06:49 AM
Hi @Osvaldo Santos !
Some great info about this very topic on the docs site - "conversational analytics"
https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/co...
as well as on Now Create
https://nowlearning.servicenow.com/nowcreate/en/pages/assets?id=nc_asset&nc_ai_search=true&sys_id=bf...
hope either of those help!
