Measure value of ServiceNow Virtual Agent

[Osvaldo Santos]

Hello, any recommendations of indicators (measures) to measure the effectiveness and value of ServiceNow Virtual Agent(Bot)?

Thanks,

[LinnieNow]

Hi @Osvaldo Santos !

Some great info about this very topic on the docs site - "conversational analytics"

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/co...

as well as on Now Create

https://nowlearning.servicenow.com/nowcreate/en/pages/assets?id=nc_asset&nc_ai_search=true&sys_id=bf...

hope either of those help!