Predictive Intelligence error

[GaryJHayes]

Hi All,

I am trying to train a PI solution for classification but I am getting this error:

This is with a fresh install and the solution definition OOTB

Has anyone seen this before? Any suggestions?

Thanks for reading

[Yashsvi]

Hi @GaryJHayes,

please below links:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781893#:~:text=There%20may%2....

https://www.servicenow.com/community/itsm-forum/predictive-intelligence-training-failed/m-p/883159

https://www.servicenow.com/community/itsm-forum/predictive-intelligence-is-not-working/td-p/212585

Thank you, please make helpful if you accept the solution. 

[GaryJHayes]

Thanks for the advice @Yashsvi but none of those suggestions helped

[GaryJHayes · Accepted solution]

I raised a support ticket with ServiceNow and this is their reply:

The issue is in ML trainer. The fix will be applied on Prod ML Scheduler and Trainer in the Xanadu release. This will fix the issue for customers on Vancouver as well.
Till this issue gets fixed, we can add the following sys property to train the solution.
property:

glide.platform_ml.api.workflow_pipeline_for_classification

value: classification_pipeline_utah