Predictive intelligence is not working

[Smriti Rastogi]

I have a very simple use case of predicting the category on a change form on the basis of short_description.

It was working fine but suddenly I see no category being predicted.

Error - - Malformed URL.

Any quick help is appreciated.

[Lener Pacania1]

What happens when you re-train the model?  Does it train successfully.  Malformed URL sometimes happens when you moved a PI solution from a different environment and it lost it's connection to the prediction server.   Do you have a support case open for your error?

[Smriti Rastogi]

Hi Lener,

There is an error in taining the solution.

I am getting Malformed URL in dev environment. The solution definition was created in dev itself.

I have opened a HI case last week.

[Lener Pacania1 · Accepted solution]

Thanks for opening a Hi ticket Smriti.  Malformed URL sometimes also mean that the PI infrastructure was down for your data center at the time of prediction/training or the prediction service system property is no longer correct,  we’ll need support to take a look to find out the actual reason.  Can you please send me the case number at lener.pacania@servicenow.com and I’ll keep an eye on the case.

[VaibhavP5059517]

Hey Lener,
I got this "unable to predict" error although it was working previously, can you tell me what the possible cause can be.