Predictive Intelligence use case templates

[siddhisharm]

Hi, I'm unable to see any templates. I've installed com.snc.incident.ml_solution this plugin along with the core ones but still I'm unable to view them.

[Brian Bakker · Accepted solution]

@siddhisharm 

These PIWB Use Case templates are no longer supported, as Predictive Intelligence Workbench has been deprecated starting with Yokohama. To get the latest experience for this functionality, you can install the Task Intelligence for ITSM plugin (com.snc.itsm_ml_task), which is a no-code solution using "Recommended Actions" to make prediction calls, or the Predictive Intelligence plugin (com.glide.platform_ml), which is a low-code solution and will require usage of the ML APIs to make prediction calls.

Regards,

Brian

[Brian Bakker · Accepted solution]

@siddhisharm 

These PIWB Use Case templates are no longer supported, as Predictive Intelligence Workbench has been deprecated starting with Yokohama. To get the latest experience for this functionality, you can install the Task Intelligence for ITSM plugin (com.snc.itsm_ml_task), which is a no-code solution using "Recommended Actions" to make prediction calls, or the Predictive Intelligence plugin (com.glide.platform_ml), which is a low-code solution and will require usage of the ML APIs to make prediction calls.

Regards,

Brian

[Brian Bakker · Accepted solution]

I also updated the source, so it now provides this answer in Now Assist (Virtual Agent) on the Support portal.