Task Intelligence

[Anvesh2]

We have trained the multiple models (Task Intelligence) based on the criteria. However after deployed, the business is asking to stop few models as the predictions are very low.
How to rollback/stop a model predicting the values.
Ex: We have a
Model-A to predict the Category, Assignment Group, Configuration Item based on the short description.
Model-B to predict the impact, Urgency based on the short description.

Currently both are in Deployed state.

Is it possible to show only Model-B recommendation's instead of both ? If so, how ?

[Lener Pacania1 · Accepted solution]

Go to All > Task Intelligence for ITSM >Setup.

Select your model that you want to turn prediction recommendations off for:

From here you can either (1) run in background - this does not show any predictions or  (2) turn off the model predictions completely by setting the recommended actions false.

Turn off predictions

Turn recommendation to predict model fields to false.

HTH -Lener