Use Predictive Intelligence solution trained on one table to predict values on another table

[odahum]

Hi all,

I've trained a classification solution on the sn_customerservice_case table to predict case type based on description and short description.

On the interaction table, I have a custom field called case type. How can I use the trained solution to predict case type on interactions upon their creation? The same input fields exists (description, short description), so I assume this should technically be possible.

Has anyone done this before or got any recommendations?

Thanks!
Oda

[Lener Pacania1 · Accepted solution]

Hi Oda, your output and input fields must come from the same table.  If the interaction table has all the input fields needed to train your classification solution and has the target output field (predicted field) then I would try using that table instead of sn_customerservice_case.

[odahum]

Hi Lener, thanks for the reply 🙂

/Oda