What needs to be changed to take advantage of AI Ops in current ServiceNow instance and why?
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‎06-02-2025 09:22 AM
What are the top three things that most customer's need to change process wise or technically to be able to leverage and take advantage of AI Ops in their current ServiceNow instance and why is that?
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‎06-02-2025 11:17 PM
Where is this question coming from, since you are asking for guidance and clarification on the question?
And what is the reason behind asking the same question 7 (SEVEN!!!) times?
You are wasting people's time doing it like this, because people will give you answers you already had from others.
https://www.servicenow.com/community/app-engine-forum/need-some-guidance-and-clarification-on-this-q...
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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‎06-02-2025 11:31 PM
Well said. Most clients ask their questions on Now support as they would like to get a good response for the support that they have paid for. Some tickets on Now support stay unresolved and for those the clients reach out to SC and AE to get the issue resolved. Last refuge is the partner who did the implementation.
In my limited exposure to this forum, I have found that most of the posts are from the employees of partners or independent consultants who can't get the query answered by the product managers or Now support. They could post multiple times as they are widening the net to get a response. For seasoned folks, this mights appear a bit different.
Also, parsing these contents as an external person could face legal hassles, it would be great if Starcoder and Hugging Face alliance of Now LLM could parse this forum and proactively respond to the queries and propose auto closure.
