Break tag appearing in translated text in ServicePortal comments
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12-07-2023 06:40 AM
Hi,
We have enabled translation in ServiceNow and have choosen Azure for translation services, in ServicePortal when the user clicks on translated button on the ServicePortal ticket form, the comments in swedish has <br> tags in them.
Please advise
Translated text is as below,
Translated text
Original text
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12-07-2023 07:01 AM
@Harsha Pappala,
I'm just having a guess, does the original text come from an email? If so, the HTML could be the formatting introduced from the email editor,
Many thanks,
kind regards
Director of Globalization Deployment, Internationalization
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12-14-2023 04:19 PM
The comment has <br> because the user has copied it from a webpage and pasted. But i have tried it in another in another incident, even when manually typed if space is given, the translate button is introducing a '<br>' tag
This is happening only in ServicePortal. Please advise further