- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hi
In Virtual agent I would like to hide the Show me everything option ,
I tried the document shared the details but doesn't worked.
Even not able to find this
Now Assist - Greeting or Now Assist Panel - Greeting.
Could you guys help me into this ?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago - last edited 3 weeks ago
I found the solution.
- For chat experience to go this table "sys_cs_context_profile_message.LIST"
- goto the "sys_cs_context_profile" table and search for "Default Experience for Now Assist"
- Go to the related list—Setup topic - "Now Assist - Greeting"
Below the image where you can find the details
- If you open that record so there is " chat experience" with setup topic for greetings,
- you can directly go the list and find the "sys_cs_context_profile_topic.LIST" & search for Name - "Now Assist - Greeting"
- Remove the "Now Assist - Greeting" update your custom, published setup topic e.g I have created "GR - Now Assist - Greeting"
- After updating custom one, you will able to Deactivate the "Now Assist - Greeting" in Virtual agent deisgner.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
@jaiho_rai locate that topic in the Virtual Agent Designer and in the Properties tab scroll to the NLU Model and Intent, ensure it's both empty...
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
There is no NLU Model or intent. value or field in the virtual designer. This is OOB. IT's LLM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago - last edited 3 weeks ago
I found the solution.
- For chat experience to go this table "sys_cs_context_profile_message.LIST"
- goto the "sys_cs_context_profile" table and search for "Default Experience for Now Assist"
- Go to the related list—Setup topic - "Now Assist - Greeting"
Below the image where you can find the details
- If you open that record so there is " chat experience" with setup topic for greetings,
- you can directly go the list and find the "sys_cs_context_profile_topic.LIST" & search for Name - "Now Assist - Greeting"
- Remove the "Now Assist - Greeting" update your custom, published setup topic e.g I have created "GR - Now Assist - Greeting"
- After updating custom one, you will able to Deactivate the "Now Assist - Greeting" in Virtual agent deisgner.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Smashing job!
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
I believe it's not possible since you already tried what's mentioned in Docs.
Try raising a case with ServiceNow to confirm
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader