in Virtual agent "Show me everything" is not hiding- property doesn't work as using LLM

[jaiho_rai]

Hi 

In Virtual agent I would like to hide the Show me everything option , 

I tried the document shared the details but doesn't worked.

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/virtual-agen...

Even not able to find this 

 Now Assist - Greeting or Now Assist Panel - Greeting.

Could you guys help me into this ?

[GlideFather]

@jaiho_rai locate that topic in the Virtual Agent Designer and in the Properties tab scroll to the NLU Model and Intent, ensure it's both empty...

[jaiho_rai]

There is no NLU Model or intent. value or field in the virtual designer. This is OOB. IT's LLM

[jaiho_rai · Accepted solution]

I found the solution. 

• For chat experience to go this table "sys_cs_context_profile_message.LIST"
• goto the "sys_cs_context_profile" table and search for "Default Experience for Now Assist"
• Go to the related list—Setup topic - "Now Assist - Greeting" 

Below the image where you can find the details

• If you open that record so there is " chat experience" with setup topic for greetings,
•  you can directly go the list and find the "sys_cs_context_profile_topic.LIST" & search for Name - "Now Assist - Greeting"
• Remove the "Now Assist - Greeting" update your custom, published setup topic e.g I have created "GR - Now Assist - Greeting" 
• After updating custom one, you will able to Deactivate the "Now Assist - Greeting" in Virtual agent deisgner.

[GlideFather]

Smashing job!

[Ankur Bawiskar]

@jaiho_rai 

I believe it's not possible since you already tried what's mentioned in Docs.

Try raising a case with ServiceNow to confirm

If my response helped please mark it correct and close the thread so that it benefits future readers.