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Issue with dynamic translation

Community Alums
Not applicable

Hi,

I have installed plugin and using Microsoft spokes for Dynamic translation. But my scenario is -

1. The user preferred language is German and short description was written in English. But its showing as "This content is written in your preferred language. No need to translate."

RipunjaiGurava_1-1676723006034.png

RipunjaiGurava_2-1676723017485.png

2. While I'm giving SD as German and user language is also German. The text is getting translated to English.

RipunjaiGurava_0-1676722938151.png

So, always only English language is getting triggered in my case. Let me know any solution for this.

 

Thanks,

RIpunjai.

 

7 REPLIES 7

Alex Coope - SN
ServiceNow Employee
ServiceNow Employee

@Community Alums,

Check the [sys_user_preference] table, where there's a preference for the user you are using where the preference is called "user.language", if the value is "en" for English, change it to "de" then try again.
- This preference is supposed to sync with what-ever value is in the [sys_user].preferred_language field, but it's possible that in a rare edge case it is out of sync,

Many thanks,
kind regards 

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Director of Globalization Deployment, Internationalization

Community Alums
Not applicable

Hi @Alex Coope - SN ,

Tried to change the value from en to de. But no luck. It didn't work. Facing the same issue. "No need to translate". Any other possibility?

RipunjaiGurava_0-1676890715939.png

Thanks,

Ripunjai.

@Community Alums,

Did you set Microsoft as the Language Detector and Translator in your Dynamic Translation settings?

Many thanks,
Kind regards 

--------------------------------------------------------------------
Director of Globalization Deployment, Internationalization

Community Alums
Not applicable

Hi @Alex Coope - SN ,

Yes. Microsoft was Active true for Language detector and translator.

RipunjaiGurava_0-1677148564389.png

Thanks,

Ripunjai.