Knowledge articles hitting max length on Machine Translate

[mdebs]

Does anyone know of any workarounds for translating long knowledge articles in the Localization Framework using machine translate? We have a lot of articles that are on the longer side that are erroring out due to exceeding the max character limits for Azure.

[Alex Coope - SN]

@Srinivasa Chall,

It was down to the amount of HTML formatting in the KB article (e.g. a table where every entry had it's font and size being applied to it). This is important, because typically the CloudMT API's only support 4000 characters at a time.

So my suggestion would be to review the structure and length of the articles you are trying to translate and see if there is opportunity to simplify them (if that's an option) or if they are many pages long it might be a better user experience to have them broken up into shorter ones,

Many thanks,
Kind regards