Knowledge Bulk Translation - Request Translation link Not Working.

[Manal AQUIL]

Hi Community Members, 

I am currently exploring bulk translation of knowledge articles via localization framework which is introduced in Tokyo.

Hence, I have followed steps mentioned in the doc below:

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/knowledge-management/conce...

Moreover, after following the steps I open knowledge article, I see request translations link at left bottom of the article but when I click it nothing happens (As per doc expectation is that a window will popup to ask desired language and post the localization task will be created.)

Please let me know if I am missing something or if anyone have faced this issue .. 

Regards,

Manal Aquil

[Alex Coope - SN · Accepted solution]

So the user journey is essentially like this:

1. [Request translation] - task is generated for that article in the desired language
2. In the task, articles can either be manually translated by a person in the Comparison UI, or "Translate" can be used to send to a CloudMT provider using Dynamic Translation, or it can be sent to a "TMS".
3. A "Draft" article is created when either the user has clicked "Publish" or the workflow being used for the artifact is "auto-publish" is reached,
4. The subsequent article will need to be "Published" as per the KB flow being used in that KB

You might find the following clip (from a previous webinar) useful as I go through the concepts of how the Localization Framework works:

^ It should be in the last chapter,

Many thanks,
Kind regards