Multi Language Support

Gowtham29
Tera Expert

‎08-25-2023 03:25 AM

HI Team, I have activated internationalization plugin in my instance. Apart from the OOB box language's we have custom language's which are to be created, such as Tamil, Indonesia and soon on. I have created new entry for the language which I am looking for in language table and also added a choice value to preferred language field on the user table.

Now, I have created a user profile for my new language.  When I impersonated that user to check, still no change in language, system is logging with English language only.

I have gone through this approach from the given below community links, but still no luck. Please help me get this resolved ASAP.

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/localization/co...

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Alex Coope - SN
ServiceNow Employee
ServiceNow Employee

‎08-25-2023 04:06 AM

@Gowtham29,

So, adding a new Language record in the [sys_language] table sadly won't also add the translations necessary. By performing that task you are essentially just adding the record for use. In order to have the UI translated, you'll need to perform various activities, such as using the Localization Framework to identify and action various translations. For example, if you want to translate your portal you could follow the instructions in my blog post here. It's important to note that there are many factors to consider such as what user-journeys you are looking to translate as well as how. For that we have a "workbook" on our CSC page available here,

I'd also highly recommend checking out our latest Platform Academy session as it discusses a lot of the concepts you might need:

 

 

Many thanks,
Kind regards

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Director of Globalization Deployment, Internationalization
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Maik Skoddow
Tera Patron
Tera Patron

‎08-25-2023 04:19 AM - last edited on ‎02-18-2025 10:53 AM by Administrator

Hi

there is a course on NowLearning about adding a self-localized language to an instance: https://learning.servicenow.com/lxp/en/now-platform/add-a-self-localized-language?id=learning_course...

 

And I also can recommend the following page which has tons of interesting information about the topic: https://www.servicenow.com/community/international-localization-blog/in-platform-language-support-gu...

 

Maik