Portal Breadcrumb not translating

[BiancaK]

Good Day

I have been searching the community endlessly but cannot seem to find assistance for my issue. 

Can someone please assist me?

I am trying to translate the breadcrumbs on the CSM portal. When user clicks on Request Something the breadcrumb displayed does not have a prefix (there is no prefix such as TRF, TRT etc) so I am unsure how to translate it: 

Any assistance would greatly be appreciated.

Thanks

Bianca

[James Chun]

Hi @BiancaK,

I believe that is the 'Title' of the Customer Service Catalog.

You should be able to translate it by

1. Navigate to Catalog [sc_catalog] table
2. Open the 'Customer Service' record
3. Change your language setting to a different language (Korean in this case)
4. Modify the 'Title' of the catalog record and save

Hope it helps, cheers

[BiancaK]

Hi @James Chun 

Thanks I have already attempted that. It has been translated on the Catalog and Category records already. But still I am facing this issue.

[James Chun]

@BiancaK that's odd, it works fine from my PDI.

Also, I can see it's prefixed with 'TRF', i.e.

What is this 'Request Something' widget/button you are talking about?

Maybe that widget/button 'hardcodes' the label.

Cheers

[luffy3478]

check this link

https://www.servicenow.com/community/international-localization/need-to-translate-a-portal-check-thi...