Portal Breadcrumb not translating

BiancaK
Tera Expert

‎04-08-2024 12:54 PM

Good Day

I have been searching the community endlessly but cannot seem to find assistance for my issue. 

Can someone please assist me?

I am trying to translate the breadcrumbs on the CSM portal. When user clicks on Request Something the breadcrumb displayed does not have a prefix (there is no prefix such as TRF, TRT etc) so I am unsure how to translate it: 

BiancaK_0-1712605963066.png

Any assistance would greatly be appreciated.

 

Thanks

Bianca

 

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James Chun
Kilo Patron

‎04-08-2024 01:44 PM

Hi @BiancaK,

 

I believe that is the 'Title' of the Customer Service Catalog.

You should be able to translate it by

  1. Navigate to Catalog [sc_catalog] table
  2. Open the 'Customer Service' record
  3. Change your language setting to a different language (Korean in this case)
  4. Modify the 'Title' of the catalog record and save

Hope it helps, cheers

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BiancaK
Tera Expert

‎04-08-2024 02:09 PM

Hi @James Chun 

Thanks I have already attempted that. It has been translated on the Catalog and Category records already. But still I am facing this issue.

BiancaK_0-1712610556839.png

 

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James Chun
Kilo Patron
In response to BiancaK

‎04-08-2024 02:29 PM

@BiancaK that's odd, it works fine from my PDI.

Also, I can see it's prefixed with 'TRF', i.e.

JamesChun_0-1712611691317.png

 

What is this 'Request Something' widget/button you are talking about?

Maybe that widget/button 'hardcodes' the label.

 

Cheers