Translate esc portal's topic

____39
Tera Contributor

I want to translate 'Service Request' topic to other language, Now I used Enable I18N Debugging, It shows like this picture and there is no a prefix for this string. What should I do to translate it ? Thank you!

4 REPLIES 4

Alex Coope - SN
ServiceNow Employee
ServiceNow Employee

@____39,

So it won't display until you log out and log back in (because of a browser cache'ing issue), so it might be better to use the property rather than the session debugging,

However, if you review this post on how to translate a portal it should guide you. At a guess based on your small screenshot, that looks to be either a Topic or a Taxonomy which are nearly always a TRT due to the field type of the source record,

Many thanks,
Kind regards

 

--------------------------------------------------------------------
Director of Globalization Deployment, Internationalization

Hi,  ALex Coope, 

I don't think it is because of the browser cache'ing issue, you can see my picture, I have already set translation in  Messages and Translated Text table, and I log out and log back, but it still not translate into japanese. 

@____39 ,

So, in your first image, not all of those strings are MSG entries (e.g. the "Service Request" string for the Topic would be a TRT [sys_translated_text] entry,

In my portal example, I have "IT":

AlexCoopeSN_0-1672734553137.png

(it's important to note, that this would also be true for "Workplace" in my screenshot). The same topic name is used next to the word "Browse", 

The translations then for "IT" are held in the [sys_translated_text] table like this;

AlexCoopeSN_1-1672734626313.png

Specifically the "name" entry. 

Side-note, in Japanese "IT" is used in the same way as in English, hence I haven't translated it,


Many thanks,
Kind regards

 

--------------------------------------------------------------------
Director of Globalization Deployment, Internationalization

Hi @____39 , I've encountered the same problem, have you found a solution for this?