Chrome browser keeps crashing when user logs into ServiceNow (London)

[Viskop_KP]

Hi,

One of my customers is running Windows 7 Operating system, he uses Chrome (he is on the latest: Version 74.0.3729.108 (Official Build) (64-bit)) as his preferred browser. He has one or two other tabs open in Chrome with stuff he is working on, but as soon as he goes to ServiceNow to access our ServiceNow client, his whole Chrome session crashes completely. (PS - it works fine when he uses IE or Firefox)

Any suggestions or help please?

Thanks!

[Prateek kumar]

Sure, Please mark the response as correct and helpful after your query is resolved.

-Thanks

Prateek kumar

[Viskop_KP · Accepted solution]

Sorry I only reply now, have been working on a critical project.

Update is that uninstalling and reinstalling also did not work. However, the user is happy to use IE and Firefox, and I have thus resolved my ticket in our ServiceNow instance.

Thanks for your inputs as well.

All the best.

[Prateek kumar]

I would really appreciate if you can close this thread by marking appropriate response as correct and other responses as helpful.

This helps in removing this thread from unanswered list.

-Thanks

Prateek kumar

[Prateek kumar]

The least you could do is mark my responses as helpful for all my assistance and time spent on your thread.

Good luck and Cheers.

-Prateek kumar

[Viskop_KP]

Sorry sir, but I am new to this. 

Was I suppose to click helpful on your response, and not mine?