Create a Major Incident Communication Template

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06-29-2021 07:35 AM
Hi All,
We have recently activated Major Incident Management, and now looking at the Major Incident Work Bench, wondering how we create a standard communication Template?
What we currently have is a default OOB "New Communication Plan" which needs to be manually filled out.
We'd like to add a Template here that is preconfigured, which can be easily selected by a Major Incident Manager and sent out, to a list of recipients, either IS users or Company wide. Any ideas where I can do that?
I see these Email Client Templates: https://insancename.service-now.com/sys_email_client_template_list.do?sysparm_query=table%3Dincident_alert_task but not sure how they reference back to Major Incident Workbench.
Many thanks in advance!
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06-29-2021 08:15 AM
Hi
to be honest, I have never worked with Major Incident Management before. I just found the following lab from Knowledge 2020 regarding that topic, and it seems that you can create reusable Communication plans: https://developer.servicenow.com/connect.do#!/event/knowledge2020/LAB2990
Kind regards
Maik
If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.
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07-01-2021 09:50 PM
Hi
Did my reply answer your question?
If so, please mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.
If not, please tell me what you are still missing!
Many thanks & kind regards
Maik