Form layout not showing fields

pritam8 · ‎10-13-2016

Hi All,

Form layout is not showing any fields & sections in table though they are present in dictionary and showing additional section called 'label' which is not created by me.

This has happened after we tried to configure form. I tried to revert the version of form layout but still it is the same.

Thanks,

Pritam

Pradeep Sharma · ‎10-13-2016

Hello Pritam,

Restore the missing links within the form sections for the specific table where the issue is occurring.

Navigate to Forms.
Filter for the wanted Table and View that are showing the form sections visibility issue.
Click on the Table name to open the form sections definitions.
Click on the Position number to drill down on the individual Form Section detail.
Point to the reference icon on the Sys UI section field.
If it states None Available, delete that one or restore it to the wanted section, if known. For example, from a sibling instance. This can be done by clicking on the magnifying lens and picking the wanted form section from the related list.

Right-clicking and selecting Show XML also helps determine if the referenced form section is valid, showing an existing sys_id. For example:

<sys_ui_form display_value="incident">991f87290a0006414b6521d3fa9b4176</sys_ui_form><sys_ui_section display_value="Notes">991f88d20a00064127420bc37824d385</sys_ui_section>

If the referenced form section sys_id is unknown or missing, find the parent form section sys_id and compare the same record within a sibling instance, when available.
Flush the instance cache.

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Ankur Bawiskar · ‎10-13-2016

Hi Pritam,

Did you use Form layout option when you right click on the grey menu bar and configure it.

I would suggest to check the dictionary again.

Mark my reply as Correct and also hit Like and Helpful if you find my response worthy.

Thanks

Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

pritam8 · ‎10-13-2016

Hi Ankur,

Yes, fields are present in dictionary and also present in form & list view. Just not showing in configure form layout.

Thanks,

Pritam

arundharmabe · ‎10-13-2016

Hi Pritam,

It Seems the form section is not available. Can you please got to system UI-> Form Section. Based on your table(Incident, problem,etc) check the default view form section if it is not available then import it from other instance.

Hope it will help you:)

Thanks

Arun

pritam8 · ‎10-13-2016

Hi Arun,

I checked form sections as well and those are present in form sections list.

Thanks,

Pritam