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Multi provider SSO issue

Unfortunately, we still have an issue with our OKTA SSO that we cannot resolve so would like your help please.   Our scenario:   We have two different OKTA’s that need to sign into our servicenow instance. This is dependent on company.   We have both...

Jack62 by Giga Guru
  • 1315 Views
  • 2 replies
  • 1 helpfuls

Using ui macros in service portal

As part of a requirement, I need to add the same UI macro "macro_watch_list" and "add_me" in the incident form in Service Portal and need to map the value to the backend watchlist of incident form. Could you please tell how can i achieve this. I am i...

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Bhagya by Tera Contributor
  • 857 Views
  • 1 replies
  • 0 helpfuls

Resolved! Find duplicate users in two groups

Hi,It may sound simple but I can't wrap my head around this one at the moment.I have two groups and need to find users that are members of both. How can I show those in a report? I guess I should look at sys_user_gr_member table. It is easy to find a...

Thomas G by Tera Guru
  • 1330 Views
  • 10 replies
  • 3 helpfuls

Remove the inactive members

In the group many of them are inactive, so two things to be done:1. Remove the inactive members by running a fix script to fix the existing data2. Fix the code which removes the inactive members from the group.How to write fix script to remove the in...

siri27 by Tera Contributor
  • 1316 Views
  • 3 replies
  • 2 helpfuls

check box alignment

Morning Team ,  Is there a way  can we align the label of the checkbox to the right of the checkbox?currently we have and we want like below Thanks for your feedback and guidance !  

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pramn by Kilo Sage
  • 470 Views
  • 3 replies
  • 0 helpfuls

Show all reportees / subordinates

I have some users in sys_user who are managers as well as they are under some manager. I need to create a function which given a user's sys_id, it should return a json object with all it's reportees under him/her  (direct and indirect). Using recursi...

Order Guides - cascading variables to RITM's

I've got a question regarding cascading variables from the order guide (REQ) to the children (RITMs) that are created. this is for a new hire process where the RITM's need to show the variable and detail from the order guide, so that the RITM's and c...

CamUnderwood by Tera Contributor
  • 1180 Views
  • 6 replies
  • 0 helpfuls

ERROR: com.glide.db.impex.datasource.DataSourceException: java.io.IOException: error in loading headers from the xlsx data source: null

Hello, maybe some of you have experienced this issue before and will have any tips. Our stakeholders export data from CRM and then import it to ServiceNow through existing transform map. In some cases they get an error in the title and the upload fai...

karolisjon by Tera Contributor
  • 1419 Views
  • 1 replies
  • 0 helpfuls

Resolved! Lookup list not working on reference field in employee center?

Hi, The Lookup list option is not available on the employee center, however it is working on the Record Producer 'Try It' option. Can somebody please help me to fix this.First screenshot shows the possibility via the Try It option on the record produ...

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Daniel R2 by Kilo Sage
  • 926 Views
  • 4 replies
  • 1 helpfuls

what is database view?

how to create database view?and what are the beast practices to use database view

Sanem by Tera Contributor
  • 1745 Views
  • 6 replies
  • 2 helpfuls

Resolved! Matrix of agents and indicators - Performance Analytics

I'm looking to create a report of agents and indicators.  The user will input a date range and then the desired output is I can sort of get this with the OOB PA Analytics Hub using a breakdown on the assigned to field but only for one indicator at a...

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