Resolved! Set Default Font Family and Font Size on Knowledge Articles - 12 Verdana
Set Default Font Family and Font Size on Knowledge Articles - 12 Verdana Hello team,how can I define the font as standard in the knowledge base?Where can I do this?BR
Forum Posts
Create single report for Incident and Catalog task table
Hi All, I need to update Unassigned Incidents card data to show sc_task table records also. OOB, it shows unassigned incidents only.How can we do that? Please give your thoughts. Also, is it possible to create database view for sc_task and incident ...
Resolved! Assigned to field is not editable in list view based on the Assignamnet Group and Role in Incident
Hi I have requirement like If Assignment Group is Network , and Role is ITIL, then assignedto field need to be not editable in list view in the incident table. Thanks in advance
How to set the 2000 as max Character length to Justification field in change form in service now.
I have a requirement to set a Justification field from change form with max Character limit of 2000. here I was facing a problem. initially it was set to 4000 characters length If I change it to 2000 It was troughing an error like there are certain N...
Timer is getting auto cancelled in workflow
Team , what could be the reason why timer is getting auto cancelled ?Many thanks for your help !
Resolved! Hide variables for specific order guide
Hello,We have 2 order guides where for specific items they need to show/remove specific fields. I've created a client script but need to specify an actual order guide however doesnt seem to be working. Any help would be appreciated.function onLoad() ...
Using "propose changes" on CIs in change management
Hi everyone,We would like to try and enforce that staff add proposed values on their linked affected CIs during the change process and then press the Apply button when the chage is completed.So we wanted to have a way of highlighting whether some pro...
Resolved! Approval in Flow not triggering
I am trying to use Flow Designer for a catalog item for the first time and I have a question around approvals. The new catalog item contains a variable set that is already used in many other forms. These existing catalog items use workflows that cont...
Resolved! How to get the sys_id of a catalog item using the Reference qualifier
Hi everyone, I am making a variable filter and need to know the sys_id of the current catalogitem, but the g_form.getUniqueValue() method can only be applied in the clientscript. Is there any other way to solve my problem?Thanks in advance.
Resolved! Change default stage label "Request Approved"
Hi experts! Is there any way to change just the label of the "Request Approved" stage?I understand the concept of this stage, but its description is confusing for the customer. I tried two ways to do this, but it didn't work:1. Change the label of ch...
Resolved! Change Request Landing page issue
HiOur version of instance is Tokyo instance was working fine till last night from morning on wards Whenever I we tried to create new change the change landing model didn't take us to the form. PFA of the image please give resolution for this change l...
Unable to edit Health inclusion rules in CI class manager
Hi, I can view CI class manager and the existing health inclusion rules. But i don't have access to edit them and add recommended fields. What kind of access will be required for me edit the rules? Thanks,Shilpa
Change the colour of info message on portal
Hi , As a Servicenow Approver, When approving or rejecting on the SP, I would like the labels to reflect based on the rejection or approval. When approving, it should be a green label, when rejecting it should be red I have attached the screenshot on...
Resolved! Hide the specific fields in preview record.
Hi,I have a Requirement like if the User having admin Role then he/She can only able to see the Specific fields in the Preview the Record. Can any one help me how can i achieve this . Thanks in Advance.
Scheduled report is unable to export more than 10k rows
Hello Experts,Scheduled report is unable to export more than 10k rows. Where to increase the size?
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