Geneva UI16 - Activity formatter changing Work Notes & Comments fields

howard8
Tera Contributor

Hi All,

Prior to Geneva, we have been using the activity formatter on it's own form tab called "audit history".   We also had a tab for Comments showing it's journal history below, and another tab for work notes, again with it's own journal history below. This is because users often type in the comments instead of work notes when they are one above the other, so it made sense to keep them totally separate. This looks like it is no longer possible in Geneva.

In Geneva, when I put Comments, Work Notes and Activity filter in 3 separate tabs (sections), the formatting associated with the filter, moves the comments and work notes to the tab that the filter is in and adds buttons to them (in yellow below). In form designer, they are clearly in separate tabs still; it just does not display that way. It seems that Geneva is restricting the use of Work Notes and Comments so they MUST be one above the other and in conjunction with the activity filter instead of them displaying their own. The moment I remove the activity filter from the form, the traditional behaviour works but I have no audit history now.

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Has anyone else noticed this limitation?   It's become far less flexible than before.   I would like work note history to be separate to comments history AND have audit history of all fields changes in another tab.   The Formatter code is not editable (activity.xml), so I don't know how to make one of my own by copying it and changing it.

1 ACCEPTED SOLUTION

Jim Coyne
Kilo Patron

It definitely takes a little bit of effort to get used to the new behaviour.   I've commented on it here - Geneva UI16 - Override New Journal Fields Behaviour?



If you really do not like how it works and need to have the fields stay where they are currently, you could create new fake input fields and put them on the form instead and have a Before Insert/Update Business Rule that moves the text into the proper fields.


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4 REPLIES 4

Jim Coyne
Kilo Patron

It definitely takes a little bit of effort to get used to the new behaviour.   I've commented on it here - Geneva UI16 - Override New Journal Fields Behaviour?



If you really do not like how it works and need to have the fields stay where they are currently, you could create new fake input fields and put them on the form instead and have a Before Insert/Update Business Rule that moves the text into the proper fields.


bradweeks
ServiceNow Employee
ServiceNow Employee

Hi All,


I found if you unlink the work notes and the additional comments from the activity filter then you can display the work notes and/or the additional comments on any section.


Open the filter on the right side of the Activity


Uncheck Additional comments(which you may need to scroll to the top).


Uncheck work notes.


find_real_file.png


find_real_file.png



Reload your form


find_real_file.png



I hope this helps.


bradweeks
ServiceNow Employee
ServiceNow Employee

Sorry that first picture was to large


find_real_file.png


Hey Brad ,



But this is not showing the text entered into the unchecked fields int he activity log .Do you know how to show them in the activity log.



Thanks,


Sanjay