Heatmap report of tickets per hour per day?

jparodi
Kilo Contributor

‎08-29-2018 10:15 AM

I have found a way to do a trend bar graph showing your ticket count per hour OR per day, but I was hoping for there to be the ability to create a heatmap that combines the information.  Is there currently a way to display this information using the heatmap report already that I am just missing?

Thanks!

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sachin_namjoshi
Kilo Patron
Kilo Patron

‎08-29-2018 10:22 AM

Heatmap report types are available OOB.

Please check below for more details

 

https://docs.servicenow.com/bundle/kingston-performance-analytics-and-reporting/page/use/reporting/concept/c_HeatmapCharts.html

 

Regards,

Sachin

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Shane S_1
Kilo Expert

‎09-17-2018 10:47 AM

I'm in the same boat. I saw this:

https://community.servicenow.com/community?id=community_blog&sys_id=840ee62ddbd0dbc01dcaf3231f9619e8

but it is a bit more work than I want to do just for the report. If it was an update set, then I would probably do it :).

 

I think this can easily be done with Performance Analytics.

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