I have created word cloud widget but tred lines not showing correct
I have created word cloud widget and result is showing like following But I want tread lines as belowPlease help
Forum Posts
Enhancing Privacy Displaying ‘Anonymous’ Usernames for Confidential Requests
We have a new requirement for the requested item form: when the ‘confidential’ field is set to ‘yes’, the ‘user name’ should appear as ‘anonymous’ in the ‘activities’ section. Could you suggest a solution that doesn’t involve DOM manipulation? I hope...
SLA Definition Sanity Check
Greetings, I have an SLA Definition based on my company's Application Support tiering system, so a little more complex than I'd like to see, but I wanted to get the community's opinion on the following SLA Definition to ensure it's calculating corre...
Confidential setting
Hello Community, Hope you are doing well! We received the requirement to display the 'user name' as 'anonymous' in the 'activities' for the requested item form if requestor select the 'confidential' field value as 'yes'. is there any solution without...
CMDB CI Request approval
Hi all, I have a requirement in change , based upon the selection of CMDB CI group Request needs to go to Particular CI Approval group How can i achieve this Approver group is change_approver how can i sent request to the particular group
Database View Help!
Hello,I need RITMS for a particular period and find out if they have attachments or not. Since "sys_attachment" table is not reportable. I'm creating a database view but not sure how to proceed. Below is so far I've reached. Please help. TIA
Confidential settings
Hello Community, Hope you are doing well! We received the requirement to display the 'user name' as 'anonymous' in the 'activities' in the requested item form if requested select the 'confidential' field value as 'yes'. is there any solution without...
Create Report on sctask table for 10 business days before created date
Hi,I need to prepare below 2 reports and then calculate percentage using a formula indicator:I have a catalog item with 2 variables : joining date and target date1. First report should show all SCTASKS created 10 business days (excluding Sat, sun and...
Resolved! Passing sys id from BR to Script include
Hi Team, I have a clarification that am putting forth to our expert snow family. So, i have a Business rule and am calling a Script Include from BR. Will current.sys_id work on SI for further usage without even passing the current object to BR on the...
Resolved! Restrict duplicate entries
Hi all,i have a requirement when a record is updated in sc_item_variables_task table (MRVS) it is creating duplicates here is the script they used after insert business rule (function executeRule(current, previous /*null when async*/) { var qList = [...
Resolved! Incident query business rule and ACL with GlideRecord
I have an ACL in ServiceNow with a Read operation that runs on the Problem table. The advanced condition of this ACL contains a script with a GlideRecord to the Incident table. However, there is one out-of-the-box (OOTB) query business rule called 'i...
Resolved! creating RITM using inbound action and cart api
Hi Trying to create RITM using inbound action and below cart APItarget table: sc_req_itemcreateRequest();function createRequest() {var cartId = GlideGuid.generate(null);var cart = new Cart(cartId);//give sys_id of catalog itemvar item = cart.addIte...
Best practice to move data from one instance to the next in ServiceNow
I recall a community post where a member said that it is best practice to move data from Production to Test; then to Dev but to move code from Dev to Test, to Production. I can't seem to find that post now. Can someone provide best practice to move d...
Resolved! Change Request form set a variable to Read-only
How can I set a variable on the Change request form to be read-only depending on logged in user's role
Resolved! How to add Variable set users in Notification.
Hello All, We got a requirement from customer like when RITM gets updated or any comments added in the RITM then an email notification will be send to User/Group Watchlist members. For that I created a Variable Set, in that i have created 2 variables...
