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Issue while copying comments from RITM to Approval

Hi all,I have created a business rule to copy comments from RITM to Approval. But if there are 16 approvers, the comment is copied only to the 1st record. Even if the comment has been posted by the 2nd approver, then the comment returns back from RIT...

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gunashalini by Tera Contributor
  • 288 Views
  • 2 replies
  • 0 helpfuls

Inbound Action attach .pptx file failed.

Hi everyone.I have encountered an issue with an Inbound Action that moves email attachments to a target record. While I was able to successfully move attachments with Excel (.xlsx) files, I am facing difficulties when it comes to PowerPoint (.pptx) f...

xingrui by Tera Contributor
  • 452 Views
  • 5 replies
  • 0 helpfuls

Unable to select task created under if flow logic

Hi,  I want to know if this is how flow designer works in Servicenow. I have created catalog task under If logic in Servicenow, I want to update the status of this catalog task if RITM is opened, but the catalog task that got created under if logic i...

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Resolved! Determine if a user from a variable has ITIL role

I have an offboarding workflow triggered by a catalog item.There is a variable in the form called "employee_name". I would to setup a task in my workflow if this user has an "itil" role.I can't seem to figure out how to get this information from the ...

Joe Taylor by Giga Guru
  • 1014 Views
  • 7 replies
  • 0 helpfuls

Resolved! Report on Affected CI's

I have a request to report on Affected CI's from a Change request. In Test I was able to find Affected CI table, but it is not in Production.The Report that I want would give me something similar to below. (Mind you it is not giving me the result, bu...

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Blaze2 by Kilo Guru
  • 5709 Views
  • 10 replies
  • 2 helpfuls

How to get duplicate user records using script

Hi All, I have a requirement , to find the duplicate user records based on the name and to find the users based on the last login in 3 months and 6 months looking your help 

MK21 by Tera Contributor
  • 769 Views
  • 12 replies
  • 1 helpfuls