Hi All I am trying to establish a database view on incident and question answer table that connects the incident table with the template questions table.Tables=Question Answers and IncidentConnect Template Answer to Incident However i want all where...
I am working on a record producer and was trying to use the lookup select box to autopopulate the caller's emp# field on the form. for some reason i only get the sysid show up. the field on the user table is a string field. . Any tips on getting this...
Hi All,I have below requirement..in incident form there is one field string called Sold Party name in witch user add different value for ex abc, xyz now I want that based on that field value email goes to particular user. please let me know how to do...
What is Update Set and how to navigate it ?
Dear @Chuck Tomasi, @Sandeep Rajput, @AshishKM, We have a situation where customer is asking for below requirement. "Currently, we do not get notified in ServiceNow platform itself when receiving notifications/mails. All notifications be sent through...
Hello All, In the below link on the Reference Qualifier attribute is mentioned as "readonly_clickthrough=true" what does it indicates. url when we click on "Knowledge Base" Reference Qualifier icon it filter active KB's but in my Company instance it ...
[Context] From the catalog item, the user will attach an image to the attachment variable. The image will then be attached to the email notification, rather than being embedded in the email body. [Q] How do we attach the image file to the email? Can ...
Hi all, I have a requirement of get the MRVS values and set it into a Multiline text which is present inside a SingleRow Variable set from a catalog item but when it came to RITM and sc_task the vlaue is not visible accurately as expected.i have att...
Hello Community, Quebec release introduced important updates on change management, peculiarly the flow designer now supports the change request process instead of workflow as I can see it on my personal development instance. One of my customers recen...
Hello, we noticed one issue with one of our catalog items in the service catalog. When you open the catalog item, it scrolls down automatically below and almost all of the description is left above. In the screenshot below you can see that the scroll...
Hi, I have a Catalog Item in which I have a On Submit Script which needs to show Error Message when the request is Submitted with Duplicate Variables. But As soon as I submit the Error Message is shown but the Order Confirmation Pop-up shows up and t...
Recently our instance got upgraded from Eureka to Geneva.After the upgrade our MID Server was down, the version of the MID Server doesn't match with the Build number of the ServiceNOW upgraded version.I tried running the service after however getting...
We need to create an inbound flow to update existing cases from emails that have been fwd that also contain the case number in the subject and the water mark, how do we configure this. Also we already have an existing flow to create a new case from e...
Is there a Change Calendar to see all changes at a daily,weekly and monthly view? I keep seeing articles on a change conflict calendar, but it is not visible to me. We currently do not have an CIs imported, I am wondering if that is the issue.
When the incident moved to closed all the child incidents also moved to close.