Licensing Query - What is entitlement mode in Subscription Overview?

Suggy · ‎07-22-2021

On subscription overview module, I am seeing this message "The entitlement mode is set to: OFF"

What is that?

Maik Skoddow · ‎09-28-2021

Hi @Suggy

I know this answer comes a bit late, but maybe it helps anyway.

The info "The entitlement mode is set to: OFF" is displayed due to the entitlement mode which is set at Subscription Management > Properties

At documentation page (https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/subscription-management/...) you will find the explanations for the property "Entitlement checks on entitlement-driven actions" which you cannot change:

Option	Description
OFF	The system performs no licensing checks and displays no warning messages.
WARN	The system allows users to access applications without the proper role or entitlement, but displays warning messages. The system logs unpermitted users.
ENFORCE	The system denies users access to applications without the proper role or entitlement. The system logs unpermitted users.
DEFAULT	The system defaults to OFF.

On all current instances the property is set to "DEFAULT" what means the entitlement mode is "OFF" and thus the respective message is displayed.

Now you may ask now which impacts it has for you. And the answer gives the Support article at https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993213

Starting with ServiceNow disabled the automatic allocation of users to subscriptions within Subscription Management. That means that from now on you are responsible for maintaining the remaining mechanisms for tracking user-based subscriptions with User Sets (Paris) and Groups (Quebec).

Kind regards
Maik

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View solution in original post

Maik Skoddow · ‎07-22-2021

Hi @Suggy

it means that you are on a non-production instance. And in that case no licenses are tracked and billed.

ServiceNow tracks entitlements only on production instances.

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

Suggy · ‎07-23-2021

@Maik Skoddow Above screenshot is from Production only.

I need to know what is the meaning of this statement "The entitlement mode is set to: OFF" and how how it works and how to enable the same.

Maik Skoddow · ‎07-23-2021

Hi @Suggy

I recommend raising a Support ticket as this topic is too "hot" for me.

Kind regards
Maik

Kim Simonsen · ‎09-28-2021

Not entirely true, I think: My customers prod instance displays the same message and this is the production instance. But then, why is this turned off?