What CI class do we use for mobile devices , iPhone for example?

AnirudhKumar
Mega Sage
Mega Sage

What CI class do we use for mobile devices , iPhone for example?

1 ACCEPTED SOLUTION

Scott Halverso1
Mega Guru
Mega Guru

Make sure to use cmdb_ci_handheld_computing if you want to be in alignment with the Service Graph connectors for Airwatch and Intune.  That CMDB CI table also has fields for IMEI, phone number, carrier, etc.. 

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6 REPLIES 6

Anshu_Anand_
Kilo Sage
Kilo Sage

Check this community post

https://community.servicenow.com/community?id=community_question&sys_id=6dd57ca5db94c4105ed4a851ca96...

mark answer as correct if its helpful

Regards,
Anshu

Another option is Handheld Computing Device.  That CI class includes fields for IMEI, MEID, ICCID, and Carrier.  A field for Phone Number is not on the form by default but it is available on the table and can easily be added to the form.

Anshu_Anand_
Kilo Sage
Kilo Sage

find_real_file.png

 

Regards,
Anshu

Scott Halverso1
Mega Guru
Mega Guru

Make sure to use cmdb_ci_handheld_computing if you want to be in alignment with the Service Graph connectors for Airwatch and Intune.  That CMDB CI table also has fields for IMEI, phone number, carrier, etc..