We've noticed that Discovery is a popular topic on the community and in the product documentation. Because of this, we've created a video series that:
- Introduces discovery
- Demonstrates what a successful discovery looks like in the system
- Helps troubleshoot common issues which can occur at each phase of Discovery
In this playlist you will find 5 videos on troubleshooting difference phases of the Discovery process:
- Troubleshooting a Failed Discovery Part 1 of 5: Introduction - demonstrates what a successful Discovery looks like in the system, to provide a frame of reference for the rest of the troubleshooting series.
- How to Troubleshoot a Failed Discovery Part 2 of 5: Scanning Phase - provides troubleshooting tips for Discovery issues at the Scanning phase, including the following: nothing active on the network and device is alive but not active.
- How to Troubleshoot a Failed Discovery Part 3 of 5: Classification Phase - troubleshooting tips for Discovery issues at the Classification phase, including the following: SSH authentication errors on Unix and bad PowerShell configurations on Windows.
- How to Troubleshoot a Failed Discovery Part 4 of 5: Identification Phase - troubleshooting tips for Discovery issues at the Identification phase, including the following: identified; ignored extra IP message (not an error) and multiple matches found in the CMDB.
- How to Troubleshoot a Failed Discovery Part 5 of 5: Exploration Phase - troubleshooting tips for Discovery issues at the Exploration phase, including the following: Discovery stuck in the Active state, no space left on device, no sudo permission for command, and unable to establish a connection to a vCenter device.
For more information on discovery, see:
ServiceNow Customer Service System
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