CPG - Calling Ansible Job as Day2 Operation

This blog article covers the steps to Execute a Job Template at the Ansible Tower as a Day2 operation after a server is provisioned using a cloud template (e.g cft/arm). The steps on how to send serve...

Backward Looking AIOps Will Not Cut it in a World of Unprecedented Instability

Did you know that for traditional AIOps to work – you first have to tell it every possible thing that has gone wrong in the past in your IT environment and that it should watch out for these historica...

Automatic Deployment and Configuration of Containerized MID Servers

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER Automatic Deployment and Configuration of Containerized MID Servers Why? As of San Diego we added the a...

Now on Now: Check out our Knowledge playlist of ITSM / ITOM and related sessions

This year at Knowledge starting May 11, ServiceNow practitioners will share a variety of stories describing how we use ITSM and ITOM in our IT operations (now called Digital Technology). We will discu...

CPG - Post Provisioning Script for CFT

What is covered? 1. Configure Post Provisioning scripts [Block Until Ready & Execute Script] Block Until Ready - Waits for the VM to be available and IPAddress is reachable over the internet. Execute ...

CPG - Post Provisioning Script for CFT

This blog article covers the steps to add post-provisioning steps after a server is provisioned using a cloud template (e.g cloud formation). The steps to handle credentials for logging into the serve...

Keep Your Digital Business Running with AI-powered service operations

Keep your digital business running with ServiceNow AI-powered service operations Lisa Wolfe April 2022 The pandemic and climate disasters have taught us that we’re never as ready as we think we are. T...

Manage your Equinix Metal Assets with ServiceNow

We’re thrilled to announce that ServiceNow ITOM Visibility supports discovery of Equinix Metal servers. Organizations rely on Equinix Metal to activate dedicated physical infrastructure-as-a-service, ...

AWS Alert Configuration for ServiceNow - Pending Confirmation Issue

AWS Config subscription stuck in "Pending Confirmation". AWS subscriptions are not getting confirmed when integrated with ServiceNow Instance. Related Knowledge Link: https://support.servicenow.com/kb...

Come and Shape the Future of ServiceNow's Digital Portfolio Management!

We are excited to extend the invitation to participate in a unique research opportunity! We are looking at talking to (Service/Product/Applications Owners) who own one or multiple applications or serv...

Creating an awesome Service Mapping Pilot / PoC - ServiceNow ITOM

A few tips and guidelines around creating a successful Service Mapping Pilot for ServiceNow ITOM.

Sketchnote about Event Management

As I was preparing for my Event Management certification exam, I have written down my notes in a form of a sketch note. After publishing it on LinkedIn and Twitter, I was told that I could publish it ...

Group Managed Service Accounts (gMSA) for ServiceNow Discovery

Group Managed Service Accounts (gMSA) for ServiceNow Discovery will be officially supported with the San Diego release. In this video, Michel explains why you should consider gMSA for discovery implem...

Automate Everything and Save Hours

ServiceNow’s Agent Client Collector (ACC) gets you that much closer When I think about the value you can achieve with Agent Client Collector (ACC), I can’t help but smile from ear to ear. Gone are the...