ITOM blog

CSDM explained in 10 minutes

Join us to learn about the core concepts of the CSDM and how it affects your journey to Service Management greatness!

ITOM Health - What's New in Tokyo

No time like the present to start testing new ITOM Health features that are present in Tokyo. There were quite a few store updates in August, so make sure your store apps are updated as you evaluate. ...

Opportunity to join ServiceNow platform vision and strategy workshop!

Do you influence purchase decisions on services added to your product portfolio? Are you a platform owner, super admin, or business process owner? Do you use classic lists and forms from 2 or more pro...

Windows computer to Personal Computer in Discovery

Hey everyone, Have been hearing rumblings about how the Discovery application can use the Personal Computer (cmdb_ci_pc_hardware) over the out of the box, Computer (cmdb_ci_computer) class. Seem there...

Cloudify and ServiceNow bring new experiences for DevOps and CCoE teams

While cloud adoption accelerates, it requires self-service catalogs, automated provisioning, and a governance model to enable DevOps and Cloud Center of Excellence teams to help application developmen...

Which Commands and Operations run in a Pattern

Hi Folks,This blog is to identify and list Terminal Commands [Linux & WIn], WMI Queries, Regsitry Query, SNMP Query and finally cloud API's a particular pattern executes during discovery which gives y...

SD Service mapping notes

Keypoints ********* he rollback window is 10 days by default. You can customize this window by modifying the glide.rollback.expiration_days property. ServiceNow can restore an instance to any point in...

SD cloud provisioning and governance notes

Keypoints ********* he rollback window is 10 days by default. You can customize this window by modifying the glide.rollback.expiration_days property. ServiceNow can restore an instance to any point in...

SD Discovery notes

Keypoints*********he rollback window is 10 days by default. You can customize this window by modifying the glide.rollback.expiration_days property. ServiceNow can restore an instance to any point in t...

SD event management notes

Keypoints*********he rollback window is 10 days by default. You can customize this window by modifying the glide.rollback.expiration_days property. ServiceNow can restore an instance to any point in t...

What makes ServiceNow: the AIOps Worldwide AIOps Market Share Leader

What makes ServiceNow: the AIOps Worldwide Market Share Leader* Lisa Wolfe, Global Director, Predictive AIOps Product and Solutions Marketing ServiceNow ServiceNow Predictive AIOps delivers on the pro...

ServiceNow's CIO Chris Bedi on Digital Transformation Best Practices

In this episode of Finding Water, conversations with Digital Transformation Champions: Lisa Wolfe speaks with ServiceNow’s CIO Chris Bedi on how the Digital Transformation efforts he and his team are ...

CPG - Calling Ansible Job as Post Provision step for cloud catalog item

This blog article covers the steps to Execute a Job Template at the Ansible Tower as a Post Provision operation after a server is provisioned using a cloud template (e.g cft/arm). The steps on how to ...

CPG - Calling Ansible Job as Day2 Operation

This blog article covers the steps to Execute a Job Template at the Ansible Tower as a Day2 operation after a server is provisioned using a cloud template (e.g cft/arm). The steps on how to send serve...

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