SD Service mapping notes

Keypoints ********* he rollback window is 10 days by default. You can customize this window by modifying the glide.rollback.expiration_days property. ServiceNow can restore an instance to any point in...

SD cloud provisioning and governance notes

Keypoints ********* he rollback window is 10 days by default. You can customize this window by modifying the glide.rollback.expiration_days property. ServiceNow can restore an instance to any point in...

SD Discovery notes

Keypoints*********he rollback window is 10 days by default. You can customize this window by modifying the glide.rollback.expiration_days property. ServiceNow can restore an instance to any point in t...

SD event management notes

Keypoints*********he rollback window is 10 days by default. You can customize this window by modifying the glide.rollback.expiration_days property. ServiceNow can restore an instance to any point in t...

What makes ServiceNow: the AIOps Worldwide AIOps Market Share Leader

What makes ServiceNow: the AIOps Worldwide Market Share Leader* Lisa Wolfe, Global Director, Predictive AIOps Product and Solutions Marketing ServiceNow ServiceNow Predictive AIOps delivers on the pro...

ServiceNow's CIO Chris Bedi on Digital Transformation Best Practices

In this episode of Finding Water, conversations with Digital Transformation Champions: Lisa Wolfe speaks with ServiceNow’s CIO Chris Bedi on how the Digital Transformation efforts he and his team are ...

CPG - Calling Ansible Job as Post Provision step for cloud catalog item

This blog article covers the steps to Execute a Job Template at the Ansible Tower as a Post Provision operation after a server is provisioned using a cloud template (e.g cft/arm). The steps on how to ...

CPG - Calling Ansible Job as Day2 Operation

This blog article covers the steps to Execute a Job Template at the Ansible Tower as a Day2 operation after a server is provisioned using a cloud template (e.g cft/arm). The steps on how to send serve...

Backward Looking AIOps Will Not Cut it in a World of Unprecedented Instability

Did you know that for traditional AIOps to work – you first have to tell it every possible thing that has gone wrong in the past in your IT environment and that it should watch out for these historica...

Automatic Deployment and Configuration of Containerized MID Servers

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER Automatic Deployment and Configuration of Containerized MID Servers Why? As of San Diego we added the a...

Now on Now: Check out our Knowledge playlist of ITSM / ITOM and related sessions

This year at Knowledge starting May 11, ServiceNow practitioners will share a variety of stories describing how we use ITSM and ITOM in our IT operations (now called Digital Technology). We will discu...

CPG - Post Provisioning Script for CFT

What is covered? 1. Configure Post Provisioning scripts [Block Until Ready & Execute Script] Block Until Ready - Waits for the VM to be available and IPAddress is reachable over the internet. Execute ...

CPG - Post Provisioning Script for CFT

This blog article covers the steps to add post-provisioning steps after a server is provisioned using a cloud template (e.g cloud formation). The steps to handle credentials for logging into the serve...

Keep Your Digital Business Running with AI-powered service operations

Keep your digital business running with ServiceNow AI-powered service operations Lisa Wolfe April 2022 The pandemic and climate disasters have taught us that we’re never as ready as we think we are. T...