ITOM blog

Service Mapping Demystified

This is something which we - Einar&Partners and iTSM Group - did earlier this year. I just did not get around to post it. If you are interested on how to successfully move forward in your service mapp...

Creating the ultimate ServiceNow ITOM Roadmap - After Discovery

This is something which we - Einar&Partners and iTSM Group - did earlier this year. I just did not get around to post it. If you ever wondered how to continue your ITOM journey after introducing the d...

As organizations embrace a digital-first strategy, ServiceNow leads the way with AI-powered service operations

According to IDC, for 78% of the organizations worldwide the pandemic was the catalyst for shifting to a digital-first strategy. So what does committing to a digital-first strategy mean? It means appl...

Planning for ServiceNow Discovery - People, Process, Technology

I have had some fun creating a new video based on a recent experience. Please enjoy and feel free to hit like and subscribe!  Thanks

Shape the Future of Workforce Engagement Management!

Calling all managers in DevOps, Infrastructure, IT Operations and Application Development! We are pleased to extend the invitation to participate in a unique research opportunity! Efforts are underway...

Empower employees with self-service admin access and offload routine tasks from IT

Did you know that one of the top requests submitted to ServiceNow instances across our customer base is the need for local admin access? The biggest use case for this request is for the ability to ins...

HashiCorp Vault now available as an external credential store in ServiceNow

When it comes to agentless discovery and automating workflows to third-party systems from ServiceNow, having access to the right credentials is critical for success. Oftentimes, organizational securit...

Event Management Connectors, Checks and Policies

Trying to keep up with the latest and greatest Event Management (EM) content? You are not alone. Before we started moving content to ServiceNow store apps, we often had finished content that sat on th...

Welcome to ITOM Visibility Season

September is here which signifies the launch of some of my favorite things – the National Hot Rod Association (NHRA) Drag Racing playoffs, pumpkin spice everything, and a plethora of ITOM Visibility s...

Announcing Agent Client Collector Log Analytics

Today, we’re excited to announce yet another innovative capability that simplifies and strengthens ServiceNow’s industry-leading Predictive AIOps solution. Agent Client Collector Log Analytics (ACC-L)...

Automate Certificate Management Workflows and save your business from security risks and fines

With the importance of TLS certificates to critical services, can you really afford to have one expire? Inevitably, every organization regardless of industry will have a certificate expire. In fact, t...

ServiceNow Discovery - Is it worth the money? (ROI, Budget & Project Guidelines)

ServiceNow Discovery is not always easy to quantify the ROI or value it gives. In this webinar we dive in deep on how to measure the success of discovery through asking the simple question "Is it wort...

Metric Intelligence helps make Proactive Work Flow

First things first, Operational Intelligence has been renamed to Metric Intelligence. The new name better reflects what the app does and gives an indication of what the proper usage of the app means t...

Announcing Tag Based Alert Clustering Engine for ServiceNow® ITOM Event Management

We’re excited to announce a new Tag Based Alert Clustering Engine app that works seamlessly with ServiceNow ITOM Event Management to further reduce event noise. The app lets you group alerts based on ...

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