Welcome to ITOM Visibility Season

September is here which signifies the launch of some of my favorite things – the National Hot Rod Association (NHRA) Drag Racing playoffs, pumpkin spice everything, and a plethora of ITOM Visibility s...

Announcing Agent Client Collector Log Analytics

Today, we’re excited to announce yet another innovative capability that simplifies and strengthens ServiceNow’s industry-leading Predictive AIOps solution. Agent Client Collector Log Analytics (ACC-L)...

Automate Certificate Management Workflows and save your business from security risks and fines

With the importance of TLS certificates to critical services, can you really afford to have one expire? Inevitably, every organization regardless of industry will have a certificate expire. In fact, t...

ServiceNow Discovery - Is it worth the money? (ROI, Budget & Project Guidelines)

ServiceNow Discovery is not always easy to quantify the ROI or value it gives. In this webinar we dive in deep on how to measure the success of discovery through asking the simple question "Is it wort...

Metric Intelligence helps make Proactive Work Flow

First things first, Operational Intelligence has been renamed to Metric Intelligence. The new name better reflects what the app does and gives an indication of what the proper usage of the app means t...

Announcing Tag Based Alert Clustering Engine for ServiceNow® ITOM Event Management

We’re excited to announce a new Tag Based Alert Clustering Engine app that works seamlessly with ServiceNow ITOM Event Management to further reduce event noise. The app lets you group alerts based on ...

Expert Talk: Why ServiceNow Discovery? Values & Benefits

Join us in our discussions about ServiceNow Discovery covering questions such as: * Why should we invest in such a solution? * Which added values do we get out of it? * What do we need to consider fir...

Introducing ITOM, and delivering High Performance Business Services - AIOPs.

Introducing ITOM, and delivering High Performance Business Services - AIOPs.

Announcing Tag Governance: Automate governance of tags across all your resources

In the complex digital environments that many organizations are built on, rapid deployment of resources from different sets of tools and stacks is very common. This poses data quality challenges for o...

ServiceNow Cloud Provisioning with Azure

ServiceNow cloud provisioning and governance allows you to integrate with different cloud providers like Azure, AWS, GCP and configuration management providers like Terraform, Ansible, Chef etc allowi...

ServiceNow integrates with Infinidat to provide visibility into InfiniBox storage system

We’re thrilled to announce that ServiceNow® ITOM Visibility is now integrated with the Infinidat InfiniBox storage system. Organizations rely on InfiniBox storage to deliver faster-than-all-flash perf...

Service Mapping Basics

This video tries to explore on the basics of Service Mapping by discovering the service map of a 2 tier Java based web application and discuss over the following topics: 1. Explore the basics of Servi...

Opportunity to Participate in User Experience Research!

Calling all Operator Workspace admins and Network Operations Center (NOC) Operators! We invite your participation in our upcoming usability testing research. Through this project, we are offering a fi...

Now on Now: The journey to AI begins with an automation-first mindset

The new AIOps capabilities in ServiceNow ITOM are the magic wand of the ServiceNow IT Technical Operations team. How? This team inside ServiceNow is combining historical data and text-based correlatio...