ITOM blog

Revolutionizing IT Operations with AI Agents

In today's fast-paced digital landscape, IT Operations Management (ITOM) teams face unprecedented challenges. The sheer volume of alerts, the complexity of modern infrastructure, and the pressure to m...

AIOps Power Hour - Learn all about ITOM AIOps from the experts in this reoccurring webinar series!

AIOps Power Hour is a reoccurring series where ServiceNow ITOM AIOps experts dive deep into various topics over 90 minutes with 30 minutes reserved for live Q&A. Upcoming AIOps Power Hour webinars wil...

Service Reliability at Your Fingertips: Meet ITOM Mobile

In our previous blog, "Overcoming Challenges in Adopting Software Tools for Distributed Teams", we explored the unique challenges that arise when distributed teams adopt disparate tools. One major ins...

Introducing New Enhancements to Synthetic Monitoring: Smarter, Faster, and Easier Than Ever

We’re excited to announce the latest release of Synthetic monitoring, packed with powerful new capabilities and usability enhancements. These updates are designed to give you deeper insight, greater c...

Discovery Admin Workspace - May 2025 release updates

The ITOM product team unveiled the Discovery Admin Workspace in the August 2024 release, crafting an innovative admin experience that simplifies discovery onboarding for ITOM customers. Now, with the ...

Path way to Autonomous Service Operations with AIOps LEAP (Learning-Enhanced Automation Playbook)

Organizations often grapple with lengthy resolution times, frequent operational snags, and a shortage of ready-to-deploy automation for crucial tasks. These hurdles breed inefficiencies, inflate costs...

Get More from Your Active Directory Logs — Fast Wins with Health Log Analytics (HLA)

Pulling useful insights from Active Directory (AD) logs can feel like finding a needle in a haystack. There's tons of valuable information buried in there — if you can get to it. That's where Health L...

Taming the MID Server Herd: Scalable Health Log Analytics Monitoring

Health Log Analytics offers unparalleled insight into the operational health of your ServiceNow components, and your MID Servers are prime candidates for this enhanced monitoring. However, bridging th...

Take Your SolarWinds Integration to the Next Level with Service Reliability Management (SRM)

In the ever-changing world of IT, keeping your systems running smoothly is crucial. By integrating SolarWinds with Service Reliability Management (SRM), you can upgrade your approach, moving beyond tr...

Boost Your ServiceNow ITOM Career with ITOM Batch 3 Playlist – TechTrek with AJ 🚀

Hi Everyone, In today’s fast-evolving IT landscape, mastering IT Operations Management (ITOM) is crucial for IT professionals aiming to scale their careers. ServiceNow ITOM is transforming the way ent...

ServiceNow’s AIOps and Gartner’s Event Intelligence Solutions: A Perfect Match

ServiceNow’s AIOps solution combines Event Management, Metric Intelligence (MI), and Health Log Analytics (HLA) into a unified Event Intelligence platform that closely aligns with Gartner’s newly defi...

Elevating Service Reliability Management with Seamless Mobile Experience

 Elevating Service Reliability Management with a Seamless, Always-On Mobile Experience  In today’s fast-moving digital world, downtime isn’t an option. Service Reliability Management (SRM) is your p...

Digital Harbor: Yokohama's Innovations for ITOM Visibility

What's New in ITOM Visibility for Yokohama? When the Port of Yokohama opened in 1859, it transformed Japan's relationship with the world. As the island nation's first major international trading port,...

Make data-driven decisions based on business impact with Service Observability

Amidst the surge of monitoring and observability solutions, organizations now face a critical challenge: their crucial data is fragmented, trapped within multiple siloed systems. What’s missing is a s...

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