Intune Service Graph Connector - CI Naming

The Intune Service Graph Connector for ServiceNow automates the import of mobile device data from Microsoft Intune into the ServiceNow CMDB, streamlining asset tracking and lifecycle management. By de...

Unlocking Next-Level Cloud Visibility: ServiceNow Discovery using AWS SSM

Introduction – Rethinking Discovery for the modern AWS cloud In the ever-evolving world of cloud computing, visibility is paramount. As enterprises increasingly adopt multi-account, multi-region AWS a...

Oauth 2.0 authenticated Azure Monitor to ITOM Health (Event Management) Integration

This post describes OAUTH 2.0 authentication method to integrate Azure Monitor into ServiceNow ITOM Event Management. In blog I explained the simplest method to integrated Azure Monitor. However usin...

Certificate Discovery Process For Internal Microsoft CA Certificates

Step-by-step method for discovering internal Microsoft certificates1. You need to select the certificates stored on the VM, and the VM's IP address should be discovered using either Quick Discovery or...

Get your voice heard: Participate in ITOM UX Research Panel now!

We're inviting ITOM users to be a part of our UX Research Panel and help shape the future of ServiceNow's ITOM products. Your voice matters—and we want to hear it. Your insights will play a key role i...

Where to Start with Service Mapping in the CSDM: Focus on the Challenge, Not the Checklist

A colleague recently asked me a question that many ServiceNow practitioners' encounter: “Where do I start when mapping services aligned to the Common Service Data Model (CSDM)?” My first question was ...

4 Step ServiceNow Discovery for Axis IP Cameras Using SNMP

4 Step ServiceNow Discovery for Axis IP Cameras Using SNMP Out of the box, ServiceNow Discovery may not correctly identify or fully populate details for network cameras such as Axis IP cameras. With a...

Accelerate Your Monitoring: Synthetic Tests from MID Server

At ServiceNow, we’re committed to helping organizations deliver seamless digital experiences by proactively identifying and providing the tools to resolve issues before they impact users. With our lat...

Simplest Azure Monitor to ITOM Health (Event Management) Integration

This post describes the simplest method to integrate Azure Monitor into ServiceNow ITOM Event Management The main steps are ServiceNow: Create an integration user in ServiceNow ServiceNow: Setup a Azu...

Tag Based Map linkage

To link a Tag-based map to another Tag-based map, you can simply add a Key Value to the Child Tag-based map, for inclusion into a Parent Tag-based map. Then on calculation the Import Tracker Terminal ...

🚀 Handover to the ServiceNow Community: Master ITOM from Scratch with Batch 3 Playlist 🎓

Hello ServiceNow Trailblazers!  After months of deep dives, late-night whiteboard sketches, and caffeine-fueled sessions, I’m thrilled to officially hand over the complete ITOM learning journey — fro...

Learn ServiceNow Discovery Through Guided Questions

ServiceNow Discovery is a powerful tool that automates the process of identifying and populating configuration items (CIs) in your CMDB. Rather than simply reading documentation, you’ll gain a deeper ...

Save the SYS ID! Converting an Application Service for Service Mapping

Updated on July 21st, 2025 INTRODUCTION Service Mapping is very important for a successful CMDB rollout. One of the greatest advantages of a well-populated CMDB with configuration items mapped to Appl...

Service Mapping - Size Maintenance

With Service Mapping in larger organisations, there can be lots of maps with lots of recomputation. Over time without the right settings applied these can contribute to a large amount of disk space be...