Forta Software Discovery

Hi Community, We have a requirement to discover GOANYWHERE (FORTA Publisher) software under the Software Installation tabs for both computers and servers. With the out‑of‑box (OOB) setup, this softwar...

Expanding Multi-Cloud Visibility: Alibaba Cloud visibility

The ITOM Product Management team is excited to announce that ServiceNow IT Operations Management (ITOM) Discovery now officially supports Alibaba Cloud discovery capabilities. This significant enhance...

Smarter Alert Management: The New "Wait Time" Feature in ITOM AIOps

Reducing Unnecessary Incidents with a Simple Timer The Problem with Instant Incident Creation Alerts fire, incidents get created automatically, and then... the issue resolves itself moments later. Or ...

Meet the New ITOM Infra Services Workspace: Unified & Smarter MID, ACC, and Agentic AI at Work

Introduction – ACC + MID + Agentic AI: The New Formula for Autonomous ITOM Infrastructure Operations Every organization today is under pressure to deliver flawless digital experiences. Customers expec...

Understanding the Discovery Result [discovery_result] Table in ServiceNow: A Key table for Discovery

ServiceNow Discovery is a powerful feature that helps organizations identify and manage their IT infrastructure. One of the most critical components for Discovery Administrators is the discovery_resul...

Choose Your Applicative Credential

Introduction ServiceNow Agent-less Discovery is a powerful tool that scans devices in the data center to update the CMDB with thousands of pieces of accurate inventory information. It uses credentials...

From Amateur to Pro: How ServiceNow's Zurich Release Elevates Your AIOps Game

From Amateur to Pro: How ServiceNow's Zurich Release Elevates Your AIOps Game I picked up disc golf last month, and I'm hooked. There's something humbling about watching a disc wobble off course when ...

Driving optimized outcomes with ServiceNow ITOM Agentic workflows

Driving Optimal IT Outcomes: How ServiceNow ITOM AIOps & Service Observability Agentic Workflows Transform MTTD and MTTR In today’s fast-paced digital landscape, IT operators are under constant pressu...

F5 source code stolen. Are you ready with the F5 device scan inventory ?

ServiceNow Discovery offers organizations powerful capabilities to fully inventory and manage F5 Big-IP devices, enabling rapid identification of devices, associated vulnerabilities, and mitigating ri...

Deep Dive: Copy/Paste APM Charts into Service Observability

With our Zurich release, we are super excited to bring support for a new type of monitoring use case to Service Observability. Replicate your favorite charts from third party APM and Cloud providers, ...

Zurich Release Highlights: What's New for ITOM synthetic monitoring

We launched ITOM-native synthetic monitoring in Yokohama with the ability to run checks from your ACC fleet to help ensure your most critical websites and API endpoints are available and responsive. I...

Zurich Release Highlights: What's New for Service Observability

When we launched Service Observability in Yokohama earlier this year, our goal was simple but ambitious: give operations teams a unified view of service health without forcing them to abandon the exis...

CMDB Health: The Foundation of Every Great ServiceNow Implementation

In every mature ServiceNow environment I’ve worked with, one truth always holds: if your CMDB is unhealthy, nothing else works as intended. ITSM, ITOM, AIOps, even cost reporting — all of it depends o...

Solving Operator Burnout with Service Observability in ITOM

Please, No More Bridge Calls! Every operations team knows this scenario: A critical service incident occurs, triggering a 20-person bridge call, and then... > The cloud infrastructure team reports all...