Learn. Prioritize. Automate. The LEAP Story

It's 2 AM. A monitoring dashboard lights up with alerts. Somewhere in a global bank's data center, a certificate has expired - again. The on-call engineer pulls up the incident, spends 20 minutes sear...

Accelerate Your IT Operations with the Power of ServiceNow Event Management Guided Setup

IT operations teams face a persistent challenge: drowning in alerts while struggling to identify and resolve the issues that truly matter. ServiceNow Event Management solves this problem, but traditio...

Achieve Zero Outages by Attending a 2026 AIOps Workshop! Schedule for Online & In Person Sessions

In 2026, we will be hosting online & in person AIOps workshops for customers, where our experts will walk you through our ServiceNow ITOM AIOps solutions. By attending, you will understand how your or...

Introducing the ServiceNow ITOM AIOps Configuration Center

2026 is off and running, and it’s best to have a guide to show you the way along your AIOps journey! So let me introduce you to the ITOM AIOps Configuration Center, a centralized hub within the Servic...

ServiceNow and CyberArk: New REST API Integration for Enhanced Credential Management

Empowering Enterprises with Flexible, Secure Credential Resolution Authors: Ram Devanathan (Director, ITOM - ServiceNow), Paul Cleary (Sr. Tech Alliances Product Manager - CyberArk), with inputs from ...

Forta Software Discovery

Hi Community, We have a requirement to discover GOANYWHERE (FORTA Publisher) software under the Software Installation tabs for both computers and servers. With the out‑of‑box (OOB) setup, this softwar...

Expanding Multi-Cloud Visibility: Alibaba Cloud visibility

The ITOM Product Management team is excited to announce that ServiceNow IT Operations Management (ITOM) Discovery now officially supports Alibaba Cloud discovery capabilities. This significant enhance...

Smarter Alert Management: The New "Wait Time" Feature in ITOM AIOps

Reducing Unnecessary Incidents with a Simple Timer The Problem with Instant Incident Creation Alerts fire, incidents get created automatically, and then... the issue resolves itself moments later. Or ...

Meet the New ITOM Infra Services Workspace: Unified & Smarter MID, ACC, and Agentic AI at Work

Introduction – ACC + MID + Agentic AI: The New Formula for Autonomous ITOM Infrastructure Operations Every organization today is under pressure to deliver flawless digital experiences. Customers expec...

Understanding the Discovery Result [discovery_result] Table in ServiceNow: A Key table for Discovery

ServiceNow Discovery is a powerful feature that helps organizations identify and manage their IT infrastructure. One of the most critical components for Discovery Administrators is the discovery_resul...

Choose Your Applicative Credential

Introduction ServiceNow Agent-less Discovery is a powerful tool that scans devices in the data center to update the CMDB with thousands of pieces of accurate inventory information. It uses credentials...

From Amateur to Pro: How ServiceNow's Zurich Release Elevates Your AIOps Game

From Amateur to Pro: How ServiceNow's Zurich Release Elevates Your AIOps Game I picked up disc golf last month, and I'm hooked. There's something humbling about watching a disc wobble off course when ...

Driving optimized outcomes with ServiceNow ITOM Agentic workflows

Driving Optimal IT Outcomes: How ServiceNow ITOM AIOps & Service Observability Agentic Workflows Transform MTTD and MTTR In today’s fast-paced digital landscape, IT operators are under constant pressu...

F5 source code stolen. Are you ready with the F5 device scan inventory ?

ServiceNow Discovery offers organizations powerful capabilities to fully inventory and manage F5 Big-IP devices, enabling rapid identification of devices, associated vulnerabilities, and mitigating ri...