Without operational visibility and useful context, you're grounded On July 19, 2024, a routine CrowdStrike security update triggered what has since been called the largest IT outage in history — rough...
Introduction As organizations accelerate their cloud adoption on AWS, maintaining accurate and up-to-date visibility of cloud infrastructure within the ServiceNow Configuration Management Database (CM...
Every unmonitored endpoint is a blind spot waiting to become an incident. This March, we're making it dramatically easier to eliminate those blind spots, whether you're migrating from another vendor, ...
Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and CTO at Nutanix. I've spe...
Executive Summary Every AIOps operator knows the feeling: an alert fires, so you pivot from what you were doing, click through a dozen screens, dig through historical incidents, cross-reference the CM...
It's 2 AM. A monitoring dashboard lights up with alerts. Somewhere in a global bank's data center, a certificate has expired - again. The on-call engineer pulls up the incident, spends 20 minutes sear...
IT operations teams face a persistent challenge: drowning in alerts while struggling to identify and resolve the issues that truly matter. ServiceNow Event Management solves this problem, but traditio...
In 2026, we will be hosting online & in person AIOps workshops for customers, where our experts will walk you through our ServiceNow ITOM AIOps solutions. By attending, you will understand how your or...
2026 is off and running, and it’s best to have a guide to show you the way along your AIOps journey! So let me introduce you to the ITOM AIOps Configuration Center, a centralized hub within the Servic...
Empowering Enterprises with Flexible, Secure Credential Resolution Authors: Ram Devanathan (Director, ITOM - ServiceNow), Paul Cleary (Sr. Tech Alliances Product Manager - CyberArk), with inputs from ...
Hi Community, We have a requirement to discover GOANYWHERE (FORTA Publisher) software under the Software Installation tabs for both computers and servers. With the out‑of‑box (OOB) setup, this softwar...
The ITOM Product Management team is excited to announce that ServiceNow IT Operations Management (ITOM) Discovery now officially supports Alibaba Cloud discovery capabilities. This significant enhance...
Reducing Unnecessary Incidents with a Simple Timer The Problem with Instant Incident Creation Alerts fire, incidents get created automatically, and then... the issue resolves itself moments later. Or ...
Introduction – ACC + MID + Agentic AI: The New Formula for Autonomous ITOM Infrastructure Operations Every organization today is under pressure to deliver flawless digital experiences. Customers expec...
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Beyond Container Discovery: Bringing Software Inte...
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From Events to AI Reasoning: Extending ITOM AIOPS ...
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How to Connect LogicMonitor to ServiceNow Event Ma...
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Accelerate your Zero Outage Journey by Attending a...
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Introducing the ServiceNow ITOM AIOps Configuratio...
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Forta Software Discovery
