Event Management Journey : Event Rules and Its Component

New #NowOnNow blog: ServiceNow is developing a self-healing IT environment using AIOps

AI is a driving force in IT today. In this new blog, VP Tomer Mehkty explains how his team developed data-driven workflows that use AI to accurately predict and prevent IT issues without human involve...

Integrating proactive monitoring with customer service (a new Now on Now blog)

Proactive monitoring helps us find and resolve customer issues before there's any impact. Read about the critical role of monitoring with our site reliability team in this new blog, Integrating proact...

ServiceNow Discovery ITOM

Introduction to Servicenow Discovery

Service Mapping with TAGs

The quest for business agility has led us currently to an era of digital transformation. IT organizations are adopting new operational strategies focusing on speed and precision. Hyperscale applicatio...

Learn about AIOps and Visibility from our Dummies eBook from ServiceNow

AI development and research is making shockwaves in modern consumer technology from AI cars, AI lightbulbs, and even AI music creation! AI technology helps increase automation and efficiency for the w...

CSD - SCCM Application Catalog Items

Need to see what or if any catalog items have been created from SCCM application record under Client Software Distribution application? Look no further. Update set below contains a new relationship re...

TLS Certificate Management

Compliance and security hygiene go hand in hand. Lack of visibility to the deployed and expiring TLS certificates results in service outages and data breaches. The latest data breach from the largest ...

Azure Government and Azure National Cloud region support for Cloud Management and Cloud Discovery

This blog post applies to Madrid release and above. Overview National clouds are physically isolated instances of Azure. These regions of Azure are designed to make sure that data residency, sovereign...

Visibility to Nutanix

The hyper-converged infrastructure (HCI) market has seen double-digit growth for the past few years and the market is consolidating with two dominant players, VMware and Nutanix. With the fast-paced c...

Service Mapping and Microsoft Windows Clusters

About Microsoft Cluster Servers Microsoft developed a clustering and failover ability for Microsoft Windows Servers. This is meant to provide to customers the ability to load balance Windows servers r...

Windows Discovery now requires PowerShell version 2.0 or higher (up to 5.0) installed on the Windows target host

If your Windows discovery taking a long time to complete and having errors like "PowershellProcessRunner was interrupted to complete in 600 seconds" in the classification or any other probe, read on. ...

Visibility to Google Cloud/IBM Cloud/Pivotal Cloud Foundry - Apr store release update

The ServiceNow out-of-band discovery content release offering is less than a year old but has already made a huge impact on deriving customer outcomes. The ServiceNow ITOM Discovery product team launc...

How to Use a Service Map

So your Service Mapping implementation is complete, and you've created a number of shiny new service maps. Congratulations! You've worked hard to make sure the maps are accurate and that they'll be ge...