David Stefferud, from Walmart gets the full credit for this blog. The content of this and subsequent blogs is based on his Q&A from CMDB best practices webinar. You can read CMDB best practice on Serv...
"Noise reduction" ... "efficiency" ... "work on what matters" ... "get to root cause faster". These goals / aspirations / initiatives / or any other synonym for trying to achieve an outcome, are commo...
What Happens After the Project Team Rides Off into the Sunset? Getting ITOM products implemented and providing value to your business is a huge deal: it can take a lot of work but provides even more b...
Picture this. It's 4:30 PM on a Friday and a critical vulnerability was just announced by a software vendor. The vendor states they are aware of the vulnerability and are actively working on a patch t...
Chances are if you're reading this blog entry, here in the ITOM section of ServiceNow Community, you know your way around the platform and would be able to poke around a service map. However, many of ...
Before joining the most innovative cloud company in the world I spent a significant portion of my professional life implementing discovery, cmdb, and other competitive product point solutions in a pos...
Management guru Peter Drucker noted that "you can't manage what you can't measure". I'm going to make a bold statement and say that every customer using the CMDB is struggling, or has struggled in the...
Introduction Over the last three decades working with hundreds of customers, I’ve yet to find an organisation who isn’t committed to improving their Service Assurance strategy and delivering excellent...
A quick video to explain how to publish Cloud Catalog items into other Catalogs.
DESCRIPTION Wayfair has an extremely mature and well-defined DevOps culture in which the company was built on; and this introduced challenges on how to enable ServiceNow as the core platform for their...
Greetings Community! I had a recent opportunity to work with a ServiceNow customer on integrating their New Relic Infrastructure SaaS deployment with Event Management so I thought I'd share the simple...
Alert Suppression During Maintenance Windows and Change Implementations Most organizations have gotten proficient at monitoring their critical services and infrastructure. In the majority of the envir...
Slack has become the market leader in what Gartner calls the workstream collaboration space, and companies of all sizes are using Slack as their primary method of collaborating. ServiceNow's IT Operat...
New web series! Join CIO Chris Bedi and Director of IT Operations Joe Corpion for an informal discussion as they talk about how ServiceNow uses ITOM internally. Chris shares some impressive metrics as...
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Discovery Admin Workspace - May 2025 release updat...
