Service Mapping - It's a Collaboration

Last year I embarked on a customer Proof-of-Concept (PoC) involving mapping their Microsoft Exchange environment with Service Mapping. With the scope defined, it was time to gather information needed ...

Automate Management Console Launch in Context based on Event Payload Data

Ran into a situation recently with a customer where their monitoring solutions sent Launch in Context URL to the management console in the event payload and while they would see this data in the Servi...

Automating Log Retrieval for Faster Incident Resolution

When an incident is created and assigned to a technician, one of the first tasks the technician must complete is to look through log files for errors (at least when the incident relates to infrastruct...

Cloud Discovery: Supporting new cloud tech

Unless you've been under a rock for a while, you've probably noticed that cloud technology moves FAST. Well, being born in the cloud, so do we at ServiceNow, and so can YOU as a Discovery/Mapping cust...

Business Service Mapping Application Components that do not have Entry Points

(note: this solution only works for ServiceNow Jakarta version or later) Mapping Business Applications automatically is awesome. With Service Mapping, we can populate the CMDB during the discovery pro...

Visibility In the Cloud-First World

It’s no surprise that many enterprises have been adopting the public cloud in some shape or form for the last several years; and the pace has only continued to increase. As a result, the urgency to ha...

Cloud Series—Part 1: Getting Visibility into a Cloudy World

Authored by: Brian Emerson, Senior Director Product Management—IT Operations Management Drive better operations through complete visibility of your operations estate Let's face it—the world is getting...

Driving the next-generation wave of ServiceNow CMDB / Discovery solution

As years pass by, knowledge event has only become bigger and better. K18 event recently glanced 18,000 registered customers, partners and employees. Big thank you to everyone who were on stage to shar...

The Era of a New Customer Experience

Knowledge18 received over 18,000 attendees. The conference theme was Spark your Transformation, focused on providing a new era of customer experience. The week was packed with keynotes, hands-on labs,...

ITOM Overview - IT Operations Management.

Here is an overview of the applications within the IT Operations Management (ITOM) product and how they work together, including MID Server, Discovery, Service Mapping, Event Management, and Cloud Man...

ITOM 101 - What is ITOM and why do you need it?

ServiceNow's IT Service Management solution helps you round up and take control of all the wayward service processes meandering throughout your enterprise, and turn them into efficient automated proce...

Integrate Thousand Eyes With Servicenow

Integrate Thousand Eyes With Servicenow

Tips for implementing and troubleshooting Cloud Management

Who's using our organization's cloud resources? Why is the cost so high for last month's billings? How can we make it easier for users to get the cloud resources they need? If these questions are comi...

6 Steps to Adding Custom AWS Metrics into Operational Intelligence

Starting in Kingston, the Operational Intelligence module provides an out of the box connector for pulling Amazon Web Services (AWS) CloudWatch metrics. While there are many benefits to operational in...