How to Use a Service Map

So your Service Mapping implementation is complete, and you've created a number of shiny new service maps. Congratulations! You've worked hard to make sure the maps are accurate and that they'll be ge...

Planning for a Successful CMDB Deployment - Insights from a Walmart's CMDB Expert (Part 2)

David Stefferud, from Walmart gets the full credit for this blog. The content of this and subsequent blogs is based on his Q&A from CMDB best practices webinar. You can read CMDB best practice on Serv...

How Are other ServiceNow Customers Deploying MID Servers?

I’ve recently had several customers approach me as they continue to expand their ServiceNow footprint across Discovery, Service Mapping and Event Management. The question I hear most is: “How do other...

Searching ServiceNow documentation has become easy!

 By @Alexandra Leider  

Planning for a Successful CMDB Deployment - Insights from a Walmart's CMDB Expert (Part1)

David Stefferud, from Walmart gets the full credit for this blog. The content of this and subsequent blogs is based on his Q&A from CMDB best practices webinar. You can read CMDB best practice on Serv...

Alert Correlation: Advanced Processing Example

"Noise reduction" ... "efficiency" ... "work on what matters" ... "get to root cause faster". These goals / aspirations / initiatives / or any other synonym for trying to achieve an outcome, are commo...

Building Out Your ITOM Support Team

What Happens After the Project Team Rides Off into the Sunset? Getting ITOM products implemented and providing value to your business is a huge deal: it can take a lot of work but provides even more b...

An Army of One - The Power of IT & Security Operations on a Common Platform

Picture this. It's 4:30 PM on a Friday and a critical vulnerability was just announced by a software vendor. The vendor states they are aware of the vulnerability and are actively working on a patch t...

How to Review a Service Map - A Guide for Service Owners

Chances are if you're reading this blog entry, here in the ITOM section of ServiceNow Community, you know your way around the platform and would be able to poke around a service map. However, many of ...

Take the hit....It's worth it!

Before joining the most innovative cloud company in the world I spent a significant portion of my professional life implementing discovery, cmdb, and other competitive product point solutions in a pos...

Getting Started: CMDB Health Automation

Management guru Peter Drucker noted that "you can't manage what you can't measure". I'm going to make a bold statement and say that every customer using the CMDB is struggling, or has struggled in the...

The value of Service Mapping and making it work for your applications

Introduction Over the last three decades working with hundreds of customers, I’ve yet to find an organisation who isn’t committed to improving their Service Assurance strategy and delivering excellent...

ServiceNow CMP - Advanced Training - Cloud Catalog to Service Catalog

A quick video to explain how to publish Cloud Catalog items into other Catalogs.

Webinar Q&A: Cultivating a DevOps Culture in a ServiceNow World

DESCRIPTION Wayfair has an extremely mature and well-defined DevOps culture in which the company was built on; and this introduced challenges on how to enable ServiceNow as the core platform for their...