ITOM blog

September Knowledge Base Digest: ITOM

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.ITOM i...

Event Management Case Study: Leading Software Services Provider Lowers Ticket Volumes and Accelerates Incident Response

CUSTOMER CASE STUDYCombining ServiceNow ITSM and Event Management Creates Visibility and AgilityThis ServiceNow customer is a leading provider of software services to major corporations around the wor...

Evaluate the impact on business services by tracking configuration file changes in Jakarta+

Service outages are often a result of changes made in application configuration. Starting with Jakarta, information on application configuration files can now be collected. This feature uses Horizonta...

How to exclude Discovery based on CI attributes such as name

In preparing to write this up, I feel I may becoming the King of Excludes. I've written about Quick Excludes for Discovery Schedules to easily add excludes based on IP Address data for devices already...

Case Study: U.S. Wireless Carrier Cuts VM Delivery Times from 5 Days to 1 Hour

You can access a PDF version of this case study here: https://www.servicenow.com/content/dam/servicenow/documents/case-studies/cs-wireless-carrier-saves-five-million-dollars.… ServiceNow Cloud Managem...

ECC Failure Retry - Async REST Web Service Example

Web Service calls fail. That's just a fact of life.If you are making an outbound web service call from your ServiceNow instance, you may be able to use the ECC Queue Retry feature to have the outbound...

Receive Cloning Progress Updates to your Inbox

Cloning your ServiceNow instance can sound just as scary as creating a mutant sheep in a laboratory test tube. If it is your first time exploring how to clone your instance, and you are like me, you w...

ServiceNow Announces Cloud Management at Knowledge17 — Let's take a look inside!

As the market shifts to a cloud first strategy for both development and IT operations, ServiceNow is right there beside you with new technologies to support your journey. At Knowledge17 we announced a...

EHR Outage Costs

Rethinking OutagesIt has been a few months since my last blog post on the Servicenow community page. I thought I would share a few thoughts around EHR outage costs in Healthcare. EHR outages have a di...

Make text parsing easier - text file parsing techniques with Patterns Designer Studio

First example for extract the required content from a configuration file when it seems difficultIn this example, we want to get related node,Delimiter: ":"198.51.100.13:27018,198.51.100.131:27018,198....

SLAs for Mapped Business Services

We can all agree that bad service availability is equal to bad service quality and bad quality leads to angry customers and loss of revenue. On the other hand, good service quality gives us happy cust...

Getting Started with Azure and Cloud Management

This video tackles the initial setup of Microsoft Azure integration with ServiceNow. Most often, customers have not set up a "service principal" which is a special credential needed in Azure to make t...

Granting native AWS access through the catalog

Staying in theme with previous posts I have worked on, I will continue to look at ways to approach security within the operations management applications. Previously I covered credential management an...

New troubleshooting paths for MID Server issues

We have a great set of new articles in the HI Knowledge Base to help you with troubleshooting MID Server issues! Frankie Thompson (frankiendaisy), a staff software engineer, and Chris Thompson (christ...

Blog Articles