The Era of a New Customer Experience

Knowledge18 received over 18,000 attendees. The conference theme was Spark your Transformation, focused on providing a new era of customer experience. The week was packed with keynotes, hands-on labs,...

ITOM Overview - IT Operations Management.

Here is an overview of the applications within the IT Operations Management (ITOM) product and how they work together, including MID Server, Discovery, Service Mapping, Event Management, and Cloud Man...

ITOM 101 - What is ITOM and why do you need it?

ServiceNow's IT Service Management solution helps you round up and take control of all the wayward service processes meandering throughout your enterprise, and turn them into efficient automated proce...

Integrate Thousand Eyes With Servicenow

Integrate Thousand Eyes With Servicenow

Tips for implementing and troubleshooting Cloud Management

Who's using our organization's cloud resources? Why is the cost so high for last month's billings? How can we make it easier for users to get the cloud resources they need? If these questions are comi...

6 Steps to Adding Custom AWS Metrics into Operational Intelligence

Starting in Kingston, the Operational Intelligence module provides an out of the box connector for pulling Amazon Web Services (AWS) CloudWatch metrics. While there are many benefits to operational in...

Using Pre/Post Processing Scripts to handle reference fields via Discovery Pattern

For those who have made the jump to creating new discovery patterns to replace you probes/sensors or new patterns in general you will find its hard to set a reference field value via the pattern for f...

How to add Azure public images

Cloud Management in Jakarta and above can discover Azure private images. There are some business cases, however, where you may want to have the public images available in Cloud Management. This blog e...

Best practices for setting up Discovery schedules

Discovery schedules are the crux of the Discovery application, as they determine what, where, when, and how Discovery scans your network. Creating Discovery schedules allows you to organize your netwo...

Discover Cisco WAP Device from Controller

** This example is based around Cisco based product *** Overall Developer Steps: Load MIB files needed for SNMP The MIBs I loaded: AIRESPACE-WIRELESS-MIB, AIRESPACE-REF-MIB, AIRESPACE-SWITCHING-MIB Cr...

Best practices for MID Server setup and tuning

A ServiceNow MID Server enables ServiceNow applications like Discovery and Event Management to communicate with external systems, or targets, on the enterprise's local network or in the public cloud. ...

September Knowledge Base Digest: ITOM

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.ITOM i...

Event Management Case Study: Leading Software Services Provider Lowers Ticket Volumes and Accelerates Incident Response

CUSTOMER CASE STUDYCombining ServiceNow ITSM and Event Management Creates Visibility and AgilityThis ServiceNow customer is a leading provider of software services to major corporations around the wor...

Evaluate the impact on business services by tracking configuration file changes in Jakarta+

Service outages are often a result of changes made in application configuration. Starting with Jakarta, information on application configuration files can now be collected. This feature uses Horizonta...