ITOM blog

How to add Azure public images

Cloud Management in Jakarta and above can discover Azure private images. There are some business cases, however, where you may want to have the public images available in Cloud Management. This blog e...

Best practices for setting up Discovery schedules

Discovery schedules are the crux of the Discovery application, as they determine what, where, when, and how Discovery scans your network. Creating Discovery schedules allows you to organize your netwo...

Discover Cisco WAP Device from Controller

** This example is based around Cisco based product *** Overall Developer Steps: Load MIB files needed for SNMP The MIBs I loaded: AIRESPACE-WIRELESS-MIB, AIRESPACE-REF-MIB, AIRESPACE-SWITCHING-MIB Cr...

Best practices for MID Server setup and tuning

A ServiceNow MID Server enables ServiceNow applications like Discovery and Event Management to communicate with external systems, or targets, on the enterprise's local network or in the public cloud. ...

September Knowledge Base Digest: ITOM

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.ITOM i...

Event Management Case Study: Leading Software Services Provider Lowers Ticket Volumes and Accelerates Incident Response

CUSTOMER CASE STUDYCombining ServiceNow ITSM and Event Management Creates Visibility and AgilityThis ServiceNow customer is a leading provider of software services to major corporations around the wor...

Evaluate the impact on business services by tracking configuration file changes in Jakarta+

Service outages are often a result of changes made in application configuration. Starting with Jakarta, information on application configuration files can now be collected. This feature uses Horizonta...

How to exclude Discovery based on CI attributes such as name

In preparing to write this up, I feel I may becoming the King of Excludes. I've written about Quick Excludes for Discovery Schedules to easily add excludes based on IP Address data for devices already...

Case Study: U.S. Wireless Carrier Cuts VM Delivery Times from 5 Days to 1 Hour

You can access a PDF version of this case study here: https://www.servicenow.com/content/dam/servicenow/documents/case-studies/cs-wireless-carrier-saves-five-million-dollars.… ServiceNow Cloud Managem...

ECC Failure Retry - Async REST Web Service Example

Web Service calls fail. That's just a fact of life.If you are making an outbound web service call from your ServiceNow instance, you may be able to use the ECC Queue Retry feature to have the outbound...

Receive Cloning Progress Updates to your Inbox

Cloning your ServiceNow instance can sound just as scary as creating a mutant sheep in a laboratory test tube. If it is your first time exploring how to clone your instance, and you are like me, you w...

ServiceNow Announces Cloud Management at Knowledge17 — Let's take a look inside!

As the market shifts to a cloud first strategy for both development and IT operations, ServiceNow is right there beside you with new technologies to support your journey. At Knowledge17 we announced a...

EHR Outage Costs

Rethinking OutagesIt has been a few months since my last blog post on the Servicenow community page. I thought I would share a few thoughts around EHR outage costs in Healthcare. EHR outages have a di...

Make text parsing easier - text file parsing techniques with Patterns Designer Studio

First example for extract the required content from a configuration file when it seems difficultIn this example, we want to get related node,Delimiter: ":"198.51.100.13:27018,198.51.100.131:27018,198....

Blog Articles